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Which sales quota measurement focuses on the end result rather than the relationship with the customer?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?
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Question 73 - Certified Sales Representative discussion

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A sales representative works at a heavily siloed company and is unable to gather insights for renewals.

How should the sales rep improve data integrity in the pipeline working across silos?

A.
Offer customer discounts to expedite the sale.
Answers
A.
Offer customer discounts to expedite the sale.
B.
Log in as the customer to review their data.
Answers
B.
Log in as the customer to review their data.
C.
Collaborate with other customer-facing teams.
Answers
C.
Collaborate with other customer-facing teams.
Suggested answer: C

Explanation:

Data integrity is the accuracy, completeness, and consistency of data in the pipeline. Data integrity is essential for effective forecasting, reporting, and decision making. A sales representative who works at a heavily siloed company may face challenges in gathering insights for renewals, such as customer satisfaction, usage, feedback, and retention. To improve data integrity in the pipeline working across silos, the sales rep should collaborate with other customer-facing teams, such as service, support, marketing, and product. By sharing information and insights with these teams, the sales rep can gain a holistic view of the customer's needs, expectations, and challenges, and plan accordingly for renewals. The other options are not effective ways to improve data integrity, as they may compromise customer trust, violate privacy, or reduce profitability.Reference:

Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"

[Sales Rep Training], unit "Create Effective Selling Habits"

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asked 23/09/2024
Colin Huisman
36 questions
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