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Question 114 - Certified Sales Representative discussion

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A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased.

How can the sales rep identify the most effective way to communicate with new and existing customers?

A.
Continue using methods that have worked in the past.
Answers
A.
Continue using methods that have worked in the past.
B.
Collaborate with internal departments.
Answers
B.
Collaborate with internal departments.
C.
Follow standard sales scripts.
Answers
C.
Follow standard sales scripts.
Suggested answer: B

Explanation:

In an industry that's rapidly changing and with increasing channels to engage customers, a junior sales representative can identify the most effective communication methods by collaborating with internal departments. Teams such as marketing, customer service, and others who interact with customers can provide insights into customer preferences and effective communication strategies. This collaborative approach allows for a broader understanding of customer behaviors and trends, leading to more tailored and effective engagement strategies. Salesforce encourages cross-departmental collaboration to leverage diverse insights and expertise, enhancing customer engagement efforts.

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asked 23/09/2024
Andres Romo
44 questions
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