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The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution. Which three main areas should be focused on to assess feasibility?
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Question 52 - Certified Strategy Designer discussion

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Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.

Which course of action should CK's strategy designer propose to improve the situation'?

A.
Request product owners to envision future state and provide better requirements.
Answers
A.
Request product owners to envision future state and provide better requirements.
B.
Clarify requirements and enable quality assurance teams with better acceptance criteria.
Answers
B.
Clarify requirements and enable quality assurance teams with better acceptance criteria.
C.
Facilitate a co-creation workshop to help generate ideas grounded in research insights.
Answers
C.
Facilitate a co-creation workshop to help generate ideas grounded in research insights.
Suggested answer: C

Explanation:

The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop

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asked 23/09/2024
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36 questions
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