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The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.

Which three main areas should be focused on to assess feasibility?

A.
User desirability, company viability, and deployment stability
A.
User desirability, company viability, and deployment stability
Answers
B.
Distribution channels, capabilities, and potential partners
B.
Distribution channels, capabilities, and potential partners
Answers
C.
Business ROI, data analytics, and customer engagement
C.
Business ROI, data analytics, and customer engagement
Answers
Suggested answer: B

Explanation:

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas

A job listing company has launched a campaign around the adoption of its social app for

professional networking.

What should the team measure to gain the most trustworthy perspective and discourage artificially

increasing (or 'hacking') the company success metrics?

A.
Number of times a user opens the app per day
A.
Number of times a user opens the app per day
Answers
B.
New account activations
B.
New account activations
Answers
C.
New connections made between users
C.
New connections made between users
Answers
Suggested answer: C

Explanation:

The best way to measure the success of a social app for professional networking is to track the new connections made between users, as this reflects the value proposition and user engagement of the app. Measuring the number of times a user opens the app per day or the new account activations may not capture the true impact of the app, as users may open the app without interacting with others or create accounts without using them.

Claud Kicks (CK) wants to launch a new application that change the processes and operating

procedures within the organization propose a rollout of the new application, CK's design team plans

on building and testing a Minimum Viable Product (MVP).

Which outcome should the team focus on when defining the MVP?

A.
Testing an outline of all features and possibilities of the product.
A.
Testing an outline of all features and possibilities of the product.
Answers
B.
Validating or invalidating the essential features of the product.
B.
Validating or invalidating the essential features of the product.
Answers
C.
Assessing essential features of the product with a large group of users.
C.
Assessing essential features of the product with a large group of users.
Answers
Suggested answer: B

Explanation:

The purpose of building and testing a Minimum Viable Product (MVP) is to validate or invalidate the essential features of the product, that is, the features that deliver the core value proposition and solve the user's problem. Testing an outline of all features and possibilities of the product or assessing essential features of the product with a large group of users are not suitable outcomes for an MVP, as they may introduce unnecessary complexity or bias.

Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive. What would be the best recommendation to the team to identify the challenges and remediate the issue?

A.
Run the Salesforce Optimizer.
A.
Run the Salesforce Optimizer.
Answers
B.
Utilize the Lightning Usage App.
B.
Utilize the Lightning Usage App.
Answers
C.
Create a case with Salesforce support.
C.
Create a case with Salesforce support.
Answers
Suggested answer: B

Explanation:

The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components.

Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.

Which trend should influence desirability the most?

A.
Digital product passports' to help prevent counterfeiting
A.
Digital product passports' to help prevent counterfeiting
Answers
B.
Supply chain issues that delay product availability
B.
Supply chain issues that delay product availability
Answers
C.
Hybrid work emphasizing the need for color and comfort
C.
Hybrid work emphasizing the need for color and comfort
Answers
Suggested answer: C

Explanation:

The most influential trend for desirability in designing a new business casual clothing line is hybrid work emphasizing the need for color and comfort, as this reflects the changing preferences and expectations of customers in a post-pandemic world. Digital product passports to help prevent counterfeiting or supply chain issues that delay product availability are not trends that affect desirability directly, but rather trust and availability.

A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.

What should the designer do to gain their alignment?

A.
Set up a conversation with the CIO to name the challenge and listen to their objections
A.
Set up a conversation with the CIO to name the challenge and listen to their objections
Answers
B.
Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
B.
Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
Answers
C.
Email the stakeholders reiterating project status and asking for any objections to the approach.
C.
Email the stakeholders reiterating project status and asking for any objections to the approach.
Answers
Suggested answer: A

Explanation:

The best way to gain alignment from a key decision maker who is neutral or detracting from a project is to set up a conversation with them to name the challenge and listen to their objections, as this shows respect and empathy and allows for mutual understanding and feedback. Asking the sponsor to speak to them on behalf of the project or emailing them reiterating project status may not address their concerns or motivations effectively.

Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.

What should the designer do to build and rationalize a case with this new team?

A.
Meet with the manufacturing team and give them feasible solutions.
A.
Meet with the manufacturing team and give them feasible solutions.
Answers
B.
Analyze internal systems through the lens of environmental risk.
B.
Analyze internal systems through the lens of environmental risk.
Answers
C.
Present research on climate change to the manufacturing team
C.
Present research on climate change to the manufacturing team
Answers
Suggested answer: B

Explanation:

The best way to build and rationalize a case with a new team on sustainability goals is to analyze internal systems through the lens of environmental risk, as this helps identify opportunities and challenges for improvement and aligns with the corporate value of sustainability. Meeting with the team and giving them feasible solutions or presenting research on climate change may not be persuasive or relevant enough for the team.

A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration

What is a key objective the team should focus on?

A.
Create a single enterprise-wide digital governance model.
A.
Create a single enterprise-wide digital governance model.
Answers
B.
Have the final say in all intra-departmental decisions.
B.
Have the final say in all intra-departmental decisions.
Answers
C.
Unify all organizational tech stacks under one platform
C.
Unify all organizational tech stacks under one platform
Answers
Suggested answer: A

Explanation:

A key objective for prototyping new ways of cross-departmental collaboration in a digital transformation effort is to create a single enterprise-wide digital governance model, as this ensures consistency, accountability, and quality across different departments. Having the final say in all intra-departmental decisions or unifying all organizational tech stacks under one platform are not realistic or desirable objectives.

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.

Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A.
V2MOM with shared methods.
A.
V2MOM with shared methods.
Answers
B.
Roadmap of cross-product features
B.
Roadmap of cross-product features
Answers
C.
Annual leadership summit
C.
Annual leadership summit
Answers
Suggested answer: A

Explanation:

The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights from research and turn them into design opportunities.

Which question should the team use to prioritize insights?

A.
How will this improve the customer experience?
A.
How will this improve the customer experience?
Answers
B.
Is our technology capable of supporting this need?
B.
Is our technology capable of supporting this need?
Answers
C.
What will bring in the most revenue?
C.
What will bring in the most revenue?
Answers
Suggested answer: A

Explanation:

The best question to prioritize insights from customer research is how will this improve the customer experience, as this focuses on the value proposition and user needs of the design. Asking if the technology is capable of supporting the need or what will bring in the most revenue may not reflect the user-centric approach of design thinking.

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