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Salesforce Certified Strategy Designer Practice Test - Questions Answers, Page 3

List of questions

Question 21

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A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.

What is the reason the statement should sav 'How might we' instead of 'How will we'?

Marketing teams do not have the responsibility to drive design challenges.
Marketing teams do not have the responsibility to drive design challenges.
It allows the team to explore solutions without committing to one right away.
It allows the team to explore solutions without committing to one right away.
'Will' assumes the problem can be solved without due diligence.
'Will' assumes the problem can be solved without due diligence.
Suggested answer: B

Explanation:

The How Might We format for challenge framing uses the word ''might'' instead of ''will'' because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements

asked 23/09/2024
German Dario Jara
32 questions

Question 22

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Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.

What should the strategy designer do to solve for this accessibility challenge'?

Ideate marketing concepts to reach new audiences.
Ideate marketing concepts to reach new audiences.
Conduct an empathy workshop to understand the audience.
Conduct an empathy workshop to understand the audience.
Invite users to co-create as accessibility experts.
Invite users to co-create as accessibility experts.
Suggested answer: C

Explanation:

Inviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/invite-users-to-co-create-as-accessibility-experts

asked 23/09/2024
Omar Olaya
38 questions

Question 23

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The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.

What should the strategy designer ask before framing the problem'?

How does a competitor solve for a similar problem?
How does a competitor solve for a similar problem?
What problem(s) is CK trying to solve?
What problem(s) is CK trying to solve?
What new technology trends exist for customer service?
What new technology trends exist for customer service?
Suggested answer: B

Explanation:

Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements

asked 23/09/2024
Raymond LaFrance
51 questions

Question 24

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Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.

Which types of outcomes should result from a Consequence Scanning workshop'?

Issues to act on, influence, or monitor
Issues to act on, influence, or monitor
Issues to stop, start, or continue
Issues to stop, start, or continue
Issues to accept, object., or withhold
Issues to accept, object., or withhold
Suggested answer: A

Explanation:

A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-consequence-scanning-workshop

asked 23/09/2024
Kyle Roarick
36 questions

Question 25

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A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.

What should they do to learn about the unique expectations of the company's customers?

Share prototypes of different interface directions with 100 people who regularly use their bank's app.
Share prototypes of different interface directions with 100 people who regularly use their bank's app.
Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
Suggested answer: C

Explanation:

Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-customer-interviews

asked 23/09/2024
amy ashton
39 questions

Question 26

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A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.

How could a kickoff meeting help align the project team before they begin working together?

Create a social contract and promote a detailed plan for how to execute on the new teams charter.
Create a social contract and promote a detailed plan for how to execute on the new teams charter.
Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.
Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.
Suggested answer: C

Explanation:

A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-kickoff-meeting

asked 23/09/2024
Maritza Van Der Merwe
36 questions

Question 27

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A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.

What should the designer do?

Pause the conversation and work through the conflict in a private setting.
Pause the conversation and work through the conflict in a private setting.
Take a vote among people in the room and pursue the winning opinion.
Take a vote among people in the room and pursue the winning opinion.
Work through the conflict in the workshop to reach a shared perspective.
Work through the conflict in the workshop to reach a shared perspective.
Suggested answer: C

Explanation:

The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/navigate-conflict-in-a-workshop

asked 23/09/2024
Princess Sophia Tuazon
41 questions

Question 28

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Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

Invite stakeholders as optional to all design team reviews.
Invite stakeholders as optional to all design team reviews.
Create teambuilding events with stakeholders to build trust.
Create teambuilding events with stakeholders to build trust.
Orient around outcomes that matter to stakeholders.
Orient around outcomes that matter to stakeholders.
Suggested answer: C

Explanation:

The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes

asked 23/09/2024
Gilbert Ciepluch
48 questions

Question 29

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A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: 'How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?'

Which business goal is aligned with this challenge statement?

Increase positive environmental impact brand awareness
Increase positive environmental impact brand awareness
Increase online engagement with the company marketing site
Increase online engagement with the company marketing site
Increase overall electric vehicle sales by 20% annually
Increase overall electric vehicle sales by 20% annually
Suggested answer: A

Explanation:

The business goal that is aligned with this challenge statement is to increase positive environmental impact brand awareness. This goal reflects the desired outcome of making electric car buyers feel confident they are having a positive impact on the environment by choosing the company's vehicles.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/align-challenge-statements-with-business-goals

asked 23/09/2024
Anass Chadid ansari
38 questions

Question 30

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A strategy designer is working with a product team to reach more diverse audiences.

How should the designer make a case for ensuring all future releases meet accessibility standards7

Evaluate competitors' accessibility standards.
Evaluate competitors' accessibility standards.
Focus rationale on how refactoring later is more expensive.
Focus rationale on how refactoring later is more expensive.
Plot accessibility standards against impact and difficulty.
Plot accessibility standards against impact and difficulty.
Suggested answer: B

Explanation:

The designer should make a case for ensuring all future releases meet accessibility standards by focusing rationale on how refactoring later is more expensive than designing for accessibility from the start. This argument appeals to the business logic and cost-benefit analysis of the stakeholders.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/make-a-case-for-accessibility-standards

asked 23/09/2024
Ernesto Barba
39 questions
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