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Question 75 - Certified Strategy Designer discussion

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Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.

Which channel is included in Salesforce Omni-Charmel capabilities?

A.
Onsite Visit
Answers
A.
Onsite Visit
B.
Messaging
Answers
B.
Messaging
C.
Self-Service
Answers
C.
Self-Service
Suggested answer: B

Explanation:

The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.

asked 23/09/2024
Aurelio Chavez
48 questions
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