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Question 87 - Certified Strategy Designer discussion

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Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.

What should a strategy designer recommend to help create alignment between the team?

A.
Share stories from customer reach to create a common understanding of challenges.
Answers
A.
Share stories from customer reach to create a common understanding of challenges.
B.
Create a prioritized product roadmap to ensure future releases address known challenges.
Answers
B.
Create a prioritized product roadmap to ensure future releases address known challenges.
C.
Define acceptance criteria and acceptance testing to validate intended outcomes.
Answers
C.
Define acceptance criteria and acceptance testing to validate intended outcomes.
Suggested answer: A

Explanation:

The best recommendation to help create alignment between the team is to share stories from customer research to create a common understanding of challenges, as this helps empathize with the customer pain points and needs and foster a user-centric mindset. Creating a prioritized product roadmap or defining acceptance criteria and testing may not address the root cause of the misalignment or the complexity of the user experience.

asked 23/09/2024
Velmurugan P
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