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Question 112 - Certified Strategy Designer discussion

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Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

A.
Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
Answers
A.
Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
B.
Customer-centric, Values driven, Flexible, Revenue focused
Answers
B.
Customer-centric, Values driven, Flexible, Revenue focused
C.
Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes
Answers
C.
Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes
Suggested answer: C

Explanation:

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.

asked 23/09/2024
Ronakkumar Shyani
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