Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement?

Create one record type for customer accounts and one record type for partner accounts.

Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

Add members of the partner management team to the default Account team for the customer accounts.

Grant create, read, edit and delete access to customer accounts on the partner team profile.

Create one record type for customer accounts and one record type for partner accounts.

User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use?

Add Component visibility filters to the Components.

Remove fields from the record details component.

Delete the extra component from the page.

Include more tab components with filters.

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers

Create a tab and add the screen flow to the page.

use a flow element and add the screen flow to the record page.

Create a tab and add the screen flow to the page.

use a flow element and add the screen flow to the record page.

Add the flow in the utility bar of the console

install an app from the AppExchange

Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue?

Configure Email-to-Case so emails are delivered to the correct queue

Utilize a flow to identify the correct queue and assign the case.

Use a custom email services to set the owner of the case upon creation.

Create an Escalation Rules to send cases to the correct queue.

Configure Email-to-Case so emails are delivered to the correct queue

Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers

Password complexity requirement.

Password different then username

Password complexity requirement.

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request?

Run the Opportunity Stage Duration report.

Use process builder to capture the daily average on each opportunity.

Add Formula Fields to track Stages on each Opportunity.

Run the Opportunity Stage Duration report.

Refresh weekly reporting snapshots for Closed Opportunities.

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers

Mark fields required on the page layout.

Use Flow to mark fields required.

Mark fields required on the page layout.

Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how manyare available.

User Licenses Related List in Company information.

Search for licenses types in setup.

User Licenses Related List in Company information.

User Management settings in setup.

Usage based entitlement related list in company information.

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement?

Configure an auto response rule to email the lead.

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers

A user with manager role above the agent.

A user with the System Administrator profile.

A user with Read Permission on account.

A user with manager role above the agent.

A user with the System Administrator profile.

A user with the Manage Cases Permission

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers

Ensure that the page layout for the user's profile has been updated.

Review the field level security of the field for the user profile

Ensure that the page layout for the user's profile has been updated.

Run the setup audit trail for the organization.

Update the organization wide default for the object.

Review the field level security of the field for the user profile

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.Which two options should the administrator use to help the support team?Choose 2 answers

Use assignment rules to set the queue as the owner of the case.

Add Cass to the existing queue as available object.

Configure a flow to assign the cases to the queue.

Use assignment rules to set the queue as the owner of the case.

Add Cass to the existing queue as available object.

Create a new queue and add Cases as an available object.

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues?

use a fault connector and display a screen with text explaining what went wrong and how to correct it.

Remove validation rules so that the users are able to process without complete records.

Create a permission set to allow users to bypass the error.

use a fault connector and display a screen with text explaining what went wrong and how to correct it.

Uncheck the end user Flow Errors box in setup.

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.What should the administrator use to complete this request?

Use a scheduled process builder.

DreamHouse reality has an approval process. A manager attempts to approve the record butreceives an error.What should an administrator review to troubleshoot this request?

Check if the user in the next approver is inactive or missing

Add a delegated approver for the next approver in the process.

Update the field level security to view on fields that are updated in the process.

Check if the user in the next approver is inactive or missing

Review the page layout to ensure, the fields updated in the process are visible

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.Which two options should the administrator suggest?Choose two answers

Download into a Trailhead Playground.

Test Drive in a production org.

Download into a Trailhead Playground.

Dreamhouse Reality just announced its new home concierge offering. This product is unlikeanything the company has offered in the past and follows a different business model.What Should the administrator Configure to meet this requirement?

Create a new Opportunity product.

The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.Which Scenario Could prevent the administrator from fulfilling this requirement?

Roll-Up summary field sexist on the master object.

A junction object is required to support the lookup.

The lookup field in all the records contains a value.

The Look-Up field is required for Saving Records.

Roll-Up summary field sexist on the master object.

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.How should an administrator create the dashboard without changing any sharing setting?

Create a dashboard with the running User set as someone who can see all Opportunities

Update the dashboard to folder settings to manager for the sales reps role.

Add a filter to the dashboard to filter the opportunities by owner role.

Build individual dashboards for profiles that need to see the enterprise results.

Create a dashboard with the running User set as someone who can see all Opportunities

An administrator at Cloud Kicks wants to deactivate a User who has left the company.What are two reasons that would prevent a user from being deactivated?Choose 2 answers

The use is part of a territory hierarchy.

The User is assigned in workflow email alert.

The use is part of a territory hierarchy.

The User is in a Custom hierarchy field.

The User is assigned in workflow email alert.

The User is the highest role in the role hierarchy

An administrator has been asked to change the data type of an auto number to text field.What should the administrator be aware of before changing the field?

Existing auto number field to Text is prevented.

Existing field values will remain unchanged.

Existing field values will be Converted.

Existing field values will be deleted.

Existing auto number field to Text is prevented.

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.Which type of the field should an administrator create to accomplish this?

Master detail relationship Field

Salesforce Certified Administrator Practice Test 3 - Free Online Exam Questions 81-120

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