Salesforce Certified B2B Commerce Administrator Practice Test - Questions Answers, Page 11

According to theCheckout Flowpage, checkout flow is a feature that allows you to customize the steps and actions that occur when a user places an order on your B2B Commerce site. Checkout flow is a type of flow that can be created or modified using Flow Builder in Salesforce Setup. The step that a buyer can take to initiate the checkout process in a storefront on B2B Commerce is to click the checkout button on the cart page. The cart page is a web page that displays the products that a user has added to their cart on your B2B Commerce site. The checkout button is a component that allows a user to proceed to the checkout flow and place their order. Therefore, option B is correct. Options A, C, and D are false because they are not steps that a buyer can take to initiate the checkout process in a storefront on B2B Commerce. Clicking add all items in the wishlist, clicking the next button on the checkout tile, and submitting a PO (Purchase Order) for manual approval are either unrelated or alternative actions that a buyer can take on your B2B Commerce site, but they do not initiate the checkout process.Reference:Checkout Flow, Checkout Flow Overview

According to theAudiencespage, audiences are features that allow you to define different segments of users based on various criteria, such as location, device type, profile, etc. Audiences can help you present different user experiences to different buyers in a storefront on B2B Commerce by showing or hiding components or pages based on their audience membership. To create audiences for your B2B Commerce site, an admin can do the following steps:

Navigate to Experience Workspaces in CC Admin.

Click Administration in the navigation menu.

Click Audiences in the administration workspace.

Click New Audience.

Enter the details for the audience, such as name, description, criteria, etc.

Click Save.

Repeat steps 4-6 for each audience that you want to create. Therefore, option D is correct. Options A, B, and C are false because they are not steps that an admin can take to present different user experiences to different buyers in a storefront on B2B Commerce. Linking the store to multiple communities, using component variations, and associating the branding to specific buyer groups are either irrelevant or insufficient methods that do not allow an admin to define different segments of users based on various criteria and show or hide components or pages based on their audience membership.Reference:Audiences, Audiences Overview

According to the [Lightning Commerce Checkout] page, Lightning Commerce Checkout is a feature that allows you to use the Lightning Order Management app to manage your B2B Commerce orders. Lightning Commerce Checkout can help you streamline your order fulfillment process and provide a consistent user experience across your B2B Commerce site. The preference that is required to successfully run B2B eCommerce checkout is Enable Optional Price Books for Orders. Enable Optional Price Books for Orders is a preference that allows you to use price books other than the standard price book for your orders on your B2B Commerce site. To enable this preference, an admin can do the following steps:

Navigate to CC Admin in the commerce app.

Click Preferences in the navigation menu.

Select Order Management from the Category drop-down list.

Check the box next to Enable Optional Price Books for Orders.

Click Save. Therefore, option C is correct. Options A, B, and D are false because they are not preferences that are required to successfully run B2B eCommerce checkout. Allowing customer users to change case statuses, enabling zero quantity, and enabling account relationships are preferences that can be used to enhance or extend your B2B Commerce site functionality, but they are not required or specific for running B2B eCommerce checkout.Reference:[Lightning Commerce Checkout], Lightning Commerce Checkout Overview

According to theB2B Commerce Basicspage, B2B Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-business customers. B2B Commerce can help you sell products and services to other businesses or organizations online. The relationship that is represented by ACME selling parts to their distributors is B2B. B2B stands for business-to-business, which means that the seller and the buyer are both businesses or organizations that have a commercial or professional relationship. Therefore, option A is correct. Options B, C, and D are false because they are not relationships that are represented by ACME selling parts to their distributors. A2Z, B2C, and D2C are either invalid or incorrect acronyms that do not describe the seller-buyer relationship in this scenario. A2Z stands for anything to anything, which is a vague and undefined term that does not specify the nature of the relationship. B2C stands for business-to-consumer, which means that the seller is a business or organization and the buyer is an individual consumer or end user. D2C stands for direct-to-consumer, which means that the seller is a manufacturer or producer and the buyer is an individual consumer or end user.Reference:B2B Commerce Basics, B2B Commerce Basics Overview

According to theCatalogspage, catalogs are collections of products that are available for a store or a reorder portal. Catalogs can be used to organize your products and control their visibility and availability on your B2B Commerce site. To control the products that different buyers can purchase in the same storefront, a customer can use catalogs. A customer can create different catalogs for different buyer groups and assign them to the same store or reorder portal. This way, a customer can ensure that only the products that are relevant and authorized for each buyer group are displayed and purchasable on the storefront. Therefore, option A is correct. Options B, C, and D are false because they are not features that a customer can use to control the products that different buyers can purchase in the same storefront. Misdirection is not a valid feature or term in B2B Commerce. Sharing rules are features that allow you to control the access level and permissions of your users for your B2B Commerce data and functionality. Entitlements are features that allow you to define service levels and support terms for your customers on your B2B Commerce site.Reference:Catalogs, Catalogs Overview

According to thePrice Listspage, price lists are collections of prices for products that are available for a store or a reorder portal. Price lists can be used to define different pricing strategies and scenarios for your B2B Commerce site. To restrict one buyer group from viewing product pricing while allowing it for another buyer group in the same storefront, a customer can use price lists. A customer can create a price list that has no prices for the products that they want to hide the pricing from one buyer group and assign it to that buyer group. A customer can also create another price list that has prices for the products that they want to show the pricing to another buyer group and assign it to that buyer group. This way, a customer can ensure that only the buyer group that is authorized to view product pricing can see it on the storefront. Therefore, option D is correct. Options A, B, and C are false because they are not features that a customer can use to restrict one buyer group from viewing product pricing while allowing it for another buyer group in the same storefront. Sharing rules are features that allow you to control the access level and permissions of your users for your B2B Commerce data and functionality. Misdirection is not a valid feature or term in B2B Commerce. Entitlements are features that allow you to define service levels and support terms for your customers on your B2B Commerce site.Reference:Price Lists, Price Lists Overview

According to theB2B Commerce Basicspage, B2B Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-business customers. B2B Commerce can help you sell products and services to other businesses or organizations online. One of the most common differences in a B2B vs B2C selling mode is that B2B buyers have different product entitlements. Product entitlements are features that allow you to define what products are available and authorized for each buyer group on your B2B Commerce site. Product entitlements can help you support complex business scenarios and relationships with your B2B customers, such as contract pricing, volume discounts, exclusive products, etc. Therefore, option B is correct. Options A, C, and D are false because they are not common differences in a B2B vs B2C selling mode. B2B sites do not necessarily have suboptimal user experiences, as they can also leverage the same tools and technologies as B2C sites to create engaging and responsive web pages. B2B sites do not require authenticated access only, as they can also allow guest or self-registered users to browse or buy products on their site. B2B sites do not prohibit credit card payments, as they can also accept various payment methods on their site, such as credit cards, invoices, purchase orders, etc.Reference:B2B Commerce Basics, B2B Commerce Basics Overview

According to theSalesforce Platformpage, Salesforce Platform is a feature that allows you to build custom applications and websites on top of Salesforce data and functionality. Salesforce Platform can help you extend and enhance your Salesforce solutions and integrations with other systems and services. The digital store experience for Salesforce B2B Commerce is powered by another Salesforce product, which is B2C Commerce. B2C Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-consumer customers. B2C Commerce can help you sell products and services to individual consumers or end users online. B2B Commerce and B2C Commerce share the same digital store experience platform, which is based on the Salesforce Platform. Therefore, option A is correct. Options B, C, and D are false because they are not Salesforce products that power the digital store experience for Salesforce B2B Commerce. Field Service is a feature that allows you to manage your field service operations and workforce on Salesforce. Salesforce CMS is a feature that allows you to create and manage content for your Salesforce solutions and channels. Pardot is a feature that allows you to create and execute marketing campaigns and automation on Salesforce.Reference:Salesforce Platform, Salesforce Platform Overview

According to theB2B Commerce Basicspage, B2B Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-business customers. B2B Commerce can help you sell products and services to other businesses or organizations online. Two of the advantages of having commerce and CRM data together are personalized experiences based on a history of interactions and reduced number of integrations with other systems. Personalized experiences based on a history of interactions are advantages that allow you to tailor your ecommerce site content and functionality to each customer based on their previous interactions with your CRM system, such as orders, cases, contracts, etc. Personalized experiences can help you increase customer satisfaction, loyalty, and retention on your B2B Commerce site. Reduced number of integrations with other systems are advantages that allow you to simplify your ecommerce site architecture and maintenance by using the same CRM system as the source of truth for your commerce data and functionality. Reduced number of integrations can help you improve your ecommerce site performance, reliability, and security on your B2B Commerce site. Therefore, options B and D are correct. Options A and C are false because they are not advantages of having commerce and CRM data together. Duplication of account information and multiple logins to interact with each system are disadvantages that can cause data inconsistency, confusion, and inefficiency for your B2B Commerce site.Reference:B2B Commerce Basics, B2B Commerce Basics Overview