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Which of the following are PRIMARY factors in ensuring the success of an enterprise quality assurance program?

A.
Enterprise risk appetite and tolerance
A.
Enterprise risk appetite and tolerance
Answers
B.
Risk management and control frameworks
B.
Risk management and control frameworks
Answers
C.
Continuous improvement plans
C.
Continuous improvement plans
Answers
D.
A process maturity framework and documented procedures
D.
A process maturity framework and documented procedures
Answers
Suggested answer: C

Which of the following is the BEST way to demonstrate that IT strategy supports a new enterprise strategy?

A.
Monitor new key risk indicators (KRIs).
A.
Monitor new key risk indicators (KRIs).
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B.
Measure return on IT investments against balanced scorecards.
B.
Measure return on IT investments against balanced scorecards.
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C.
Review and update the portfolio management process.
C.
Review and update the portfolio management process.
Answers
D.
Map IT programs to business goals.
D.
Map IT programs to business goals.
Answers
Suggested answer: D

Prior to setting IT objectives, an enterprise MUST have established its:

A.
architecture.
A.
architecture.
Answers
B.
policies.
B.
policies.
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C.
strategies.
C.
strategies.
Answers
D.
controls.
D.
controls.
Answers
Suggested answer: C

An enterprise's board of directors can BEST manage enterprise risk by:

A.
mandating board-approved enterprise risk management (ERM) modifications.
A.
mandating board-approved enterprise risk management (ERM) modifications.
Answers
B.
requiring the establishment of an enterprise risk management (ERM) framework.
B.
requiring the establishment of an enterprise risk management (ERM) framework.
Answers
C.
requiring the establishment of an enterprise-wide program management office.
C.
requiring the establishment of an enterprise-wide program management office.
Answers
D.
ensuring the cost-effectiveness of the internal control system.
D.
ensuring the cost-effectiveness of the internal control system.
Answers
Suggested answer: B

A strategic IT-enabled investment is failing due to unforeseen technology problems. What should be the board of directors' FIRST course of action?

A.
Terminate the investment.
A.
Terminate the investment.
Answers
B.
Assess the business risk and options.
B.
Assess the business risk and options.
Answers
C.
Approve an investment budget increase.
C.
Approve an investment budget increase.
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D.
Revise the investment selection process.
D.
Revise the investment selection process.
Answers
Suggested answer: B

Which of the following MUST be established before implementing an information architecture that restricts access to data based on sensitivity?

A.
Risk and control frameworks
A.
Risk and control frameworks
Answers
B.
Probability and impact analysis
B.
Probability and impact analysis
Answers
C.
Classification and ownership
C.
Classification and ownership
Answers
D.
Security and privacy policies
D.
Security and privacy policies
Answers
Suggested answer: C

A CEO is concerned that IT costs have significantly exceeded budget without resulting benefits. The root causes are an overlap of IT projects and a lack of alignment with business demands. Which of the following would BEST enable remediation of this situation?

A.
Require IT business cases be approved by the board of directors.
A.
Require IT business cases be approved by the board of directors.
Answers
B.
Assign a set of key risk indicators (KRIs) to each new IT project.
B.
Assign a set of key risk indicators (KRIs) to each new IT project.
Answers
C.
Conduct a performance assessment of IT projects.
C.
Conduct a performance assessment of IT projects.
Answers
D.
Implement an IT portfolio management policy.
D.
Implement an IT portfolio management policy.
Answers
Suggested answer: A

Senior management wants to expand offshoring to include IT services as other types of business offshoring have already resulted in significant financial benefits for the enterprise. The CIO is currently midway through a successful five-year strategy that relies heavily on internal IT resources. What should the CIO do NEXT?

A.
Reevaluate the offshoring strategy.
A.
Reevaluate the offshoring strategy.
Answers
B.
Abandon the current IT strategy.
B.
Abandon the current IT strategy.
Answers
C.
Continue with the existing IT strategy.
C.
Continue with the existing IT strategy.
Answers
D.
Reevaluate the current IT strategy.
D.
Reevaluate the current IT strategy.
Answers
Suggested answer: D

Which of the following is the BEST way to ensure the continued usefulness of IT governance reports for stakeholders?

A.
Conduct quarterly audits and adjust reporting based on findings.
A.
Conduct quarterly audits and adjust reporting based on findings.
Answers
B.
Establish a standard process for providing feedback.
B.
Establish a standard process for providing feedback.
Answers
C.
Rely on IT leaders to advise when adjustments should be made.
C.
Rely on IT leaders to advise when adjustments should be made.
Answers
D.
Issue frequent service level satisfaction surveys.
D.
Issue frequent service level satisfaction surveys.
Answers
Suggested answer: B

The use of an IT balanced scorecard enables the realization of business value of IT through:

A.
business value and control mechanisms.
A.
business value and control mechanisms.
Answers
B.
outcome measures and performance drivers.
B.
outcome measures and performance drivers.
Answers
C.
financial measures and investment management.
C.
financial measures and investment management.
Answers
D.
vision and alignment with corporate programs.
D.
vision and alignment with corporate programs.
Answers
Suggested answer: B
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