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A rail transport company has the worst on-time arrival record in the industry due to an antiquated IT system that controls scheduling. Despite employee resistance, an initiative lo upgrade the technology and related processes has been approved. To maximize employee engagement throughout the project, which of the following should be in place prior to the start of the initiative?

A.
Procurement management plan
A.
Procurement management plan
Answers
B.
Organizational change management plan
B.
Organizational change management plan
Answers
C.
Risk response plan
C.
Risk response plan
Answers
D.
Resource management plan
D.
Resource management plan
Answers
Suggested answer: B

An enterprise has a large backlog of IT projects. The current strategy is to execute projects as they are submitted, but executive management does not believe this method is optimal. Which of the following is the MOST important action to address this concern?

A.
Implement stage-gating to determine the value of each project.
A.
Implement stage-gating to determine the value of each project.
Answers
B.
Establish a performance dashboard that determines business value.
B.
Establish a performance dashboard that determines business value.
Answers
C.
Implement a methodology to prioritize projects based on resource availability.
C.
Implement a methodology to prioritize projects based on resource availability.
Answers
D.
Create a combined business/IT committee to determine project prioritization.
D.
Create a combined business/IT committee to determine project prioritization.
Answers
Suggested answer: D

An IT strategy committee wants to ensure that a risk program is successfully implemented throughout the enterprise. Which of the following would BEST support this goal?

A.
A risk management framework
A.
A risk management framework
Answers
B.
Mandatory risk awareness courses for staff
B.
Mandatory risk awareness courses for staff
Answers
C.
A risk recognition and reporting policy
C.
A risk recognition and reporting policy
Answers
D.
Commitment from senior management
D.
Commitment from senior management
Answers
Suggested answer: D

Which of the following would be the PRIMARY impact on IT governance when a business strategy is changed?

A.
Performance outcomes of IT objectives
A.
Performance outcomes of IT objectives
Answers
B.
IT governance structure
B.
IT governance structure
Answers
C.
Maturity level of IT processes
C.
Maturity level of IT processes
Answers
D.
Relationship level with IT outsourcers
D.
Relationship level with IT outsourcers
Answers
Suggested answer: A

The MOST successful IT performance metrics are those that:

A.
measure financial results.
A.
measure financial results.
Answers
B.
measure all areas.
B.
measure all areas.
Answers
C.
are approved by the stakeholders.
C.
are approved by the stakeholders.
Answers
D.
contain objective measures.
D.
contain objective measures.
Answers
Suggested answer: B

When implementing an IT governance framework, which of the following would BEST ensure acceptance of the framework?

A.
Factoring in the effects of enterprise culture
A.
Factoring in the effects of enterprise culture
Answers
B.
Using subject matter experts
B.
Using subject matter experts
Answers
C.
Using industry-accepted practices
C.
Using industry-accepted practices
Answers
D.
Complying with regulatory requirements
D.
Complying with regulatory requirements
Answers
Suggested answer: A

An executive sponsor of a partially completed IT project has learned that the financial assumptions supporting the project have changed. Which of the following governance actions should be taken FIRST?

A.
Schedule an interim project review.
A.
Schedule an interim project review.
Answers
B.
Request a risk assessment.
B.
Request a risk assessment.
Answers
C.
Re-evaluate the project in the portfolio.
C.
Re-evaluate the project in the portfolio.
Answers
D.
Request an update to the business case
D.
Request an update to the business case
Answers
Suggested answer: A

An enterprise has decided to create its first mobile application. The IT director is concerned about the potential impact of this initiative. Which of the following is the MOST important input for managing the risk associated with this initiative?

A.
Enterprise architecture (EA)
A.
Enterprise architecture (EA)
Answers
B.
IT risk scorecard
B.
IT risk scorecard
Answers
C.
Enterprise risk appetite
C.
Enterprise risk appetite
Answers
D.
Business requirements
D.
Business requirements
Answers
Suggested answer: C

As the required core competencies of the IT workforce are anticipated and identified, what is the NEXT step in strengthening the department's human resource assets?

A.
Develop a responsible, accountable, consulted, and informed (RACI) chart.
A.
Develop a responsible, accountable, consulted, and informed (RACI) chart.
Answers
B.
Create an effective recruitment, retention, and training program.
B.
Create an effective recruitment, retention, and training program.
Answers
C.
Commit to the board performance metrics and bonus structure.
C.
Commit to the board performance metrics and bonus structure.
Answers
D.
Develop personnel requirements for third-party assurance.
D.
Develop personnel requirements for third-party assurance.
Answers
Suggested answer: B

To generate value for the enterprise, it is MOST important that IT investments are:

A.
aligned with the IT strategic objectives.
A.
aligned with the IT strategic objectives.
Answers
B.
approved by the CFO.
B.
approved by the CFO.
Answers
C.
consistent with the enterprise's business objectives.
C.
consistent with the enterprise's business objectives.
Answers
D.
included in the balanced scorecard.
D.
included in the balanced scorecard.
Answers
Suggested answer: C
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