Salesforce Certified Slack Administrator Practice Test - Questions Answers, Page 15

Your organization is busy with quarterly account and financial planning. There are many conversations happening in Slack across all departments in various channels.

In which situation is it best for an existing public channel to be converted to a private channel?

As an Org Admin of a large Enterprise you perform an annual channel cleanup exercise f includes archiving, deleting, and moving channels to an alternative workspace based on set criteria. On average, there are around 1,000 channels that meet the criteria during this cleanup.

What is the most effective way to do this?

Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.

As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?

(Select the best answer.)

In which scenario would the Clips feature be the most useful to support asynchronous work?

(Select the best answer.)

You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance. The Human Resources (HR) team at your company wants to pilot a Wellness app for all employees in your workspace.

As an App Manager, what are the two key considerations you should understand before installing the app in Slack?

(Select the TWO best answers.)

Is this app available in the Slack App Directory?

Your organization is in the process of choosing an identity provider (IdP) that best suits your security and compliance needs. You're also preparing to launch Slack Enterprise Grid, and would like users to be able start working in it as soon as possible.

What Is the best way to create new users so they can start working on your Enterprise Grid?

A finance team wants to nominate a team member to be a Slack Workspace Admin.

Which team member's prior experience would make them the optimal candidate for this role?

(Select the best answer)

You're an Org Admin planning the structure of your organization's new workspace, and decide to establish a few default channels for everyone to access. How does defining default channels help end users?

A team member is managing a long-term project that involves collaborating with internal and external users via Slack Which statement is true about users managing the channel once the project work concludes?