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ITIL ITIL-DSV Practice Test - Questions Answers, Page 4

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Question 31

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An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.

Which of the following is the best way to specify the requirements?

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Question 32

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What of the following is NOT an example of a service value driver?

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Question 33

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The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

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Question 34

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A service provider is off-boarding a user. Which of the following actions is recommended?

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Question 35

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An organization is changing its training approach to shift the focus from product centric to the needs of the users. What of the following ITIL guiding principles is considered in this case?

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Question 36

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New users are onboarding the service of the service provider.

You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

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Question 37

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Customers who love to eat organic food are an example of which category?

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Question 38

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After onboarding, the customers can access the service provider's mobile network. What is this an example of?

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Question 39

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A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.

What is this an example of?

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Question 40

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A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?

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