ITIL ITIL-DSV Practice Test - Questions Answers, Page 5

A user is using the self-service portal to download an application. What is this an example of?

An organization just added a voice assistant on its vacuum cleaners.

The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?

An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

A service provider is setting up an agreement with an organization. As the user experience is important, it is added to the agreement. Which metric would you advise to be added to the agreement?

A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?

What is a challenge when onboarding individual consumers?

A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Resource constraints have slowed an organization's efforts to expand into new markets.

Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?