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Microsoft MB-260 Practice Test - Questions Answers, Page 10

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Question 91

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You are a Customer Data Platform Specialist. You already have a few existing production environments for audience insights. You were given a new production environment. Which two statements are cor

Question 92

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You are a Customer Data Platform Specialist. You are reviewing the system status. You notice that an insights refresh process shows a "skipped" status. Which system process type should you review t

Question 93

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You are a Customer Data Platform Specialist. You are implementing a scheduled refresh in audience insights. Which two statements are correct when describing scheduled refreshes? Each correct answer

Question 94

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You are configuring a new Dynamics 365 Customer Insights - Data environment that is focused on business accounts. You have completed business account unification, and you are now setting up contact

Question 95

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Your organization is using Dynamics 365 Customer Insights - Data to create segments to be exported and used in Dynamics 365 Customer Insights - Journeys through the default integration. One of the s

Question 96

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You ate taking over administrative responsibilities tor a Dynamics 365 Customer Insights - Data environment at your organisation, and you are reviewing the indexes set up for Customer profiles in th

Question 97

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Online orders are ingested into Dynamics 365 Customer Insights - Data through real-time data ingestion. Departments like customer service can see the orders directly in the Customer Insights - Data

Question 98

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Your team developed and integrated a batch inferencing pipeline to Dynamics 365 Customer Insights - Data. This allows (or a new custom machine learning (ML) model to run and deliver new insights to

Question 99

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You are implementing Dynamics 365 Customer Insights - Data as your company's Customer Data Platform. The initial dataset tables contain contacts from Dynamics 365 Sales. eCommerce customers, and se

Question 100

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DRAG DROP You are a contributor for a Dynamics 365 Customer Insights - Data instance at an online retail company. Your customer experience team wants to better respond to online reviews posted on

Related questions

An organization is using Microsoft Power Query when connecting to data sources in Microsoft Dynamics 365 Customer Insights. You need to load eCommerce Contacts to Dynamics 365 Customer Insights using Microsoft Power Query. Which is an appropriate action to take when using Microsoft Power Query to ingest data?

A company has Microsoft Dynamics 365 Customer Insights set up as the Customer Data Platform. The eCommerce application sends updates on customer purchases to Dynamics 365 Customer Insights through its real-time APIs. You configured eCommerce purchases to show on the customer activity timeline. A marketing user reports that eCommerce purchases for customers seem to be disappearing from the customer activity timelines over time. The marketing user also notices that segments based on eCommerce purchases are not updating. You need to explain why this is happening. Which two explanations should you provide? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

The loyalty operations lead at your organization wants a filter to be added on the attribute Loyalty Tiers, which is available on Customer profiles in your Dynamics 365 Customer Insights environment. The Loyalty hers, in order of increasing loyalty status, are: Non-member, Bronze, Silver, Gold, Platinum. Most customers are in the lowest tier of the program, non-member, and then progressive^ fewer customers are in each subsequent tier. You need to create a filter to sort the options as closely as possible to increasing loyalty status. What should you select for Sort options by in the filter pane?

HOTSPOT You are a Dynamics 365 Customer Insights - Data administrator in a consumer goods company. You need to explain to your company's marketing team which measures can be viewed in a customer profile. In the Measures overview, which two measures are visible on the customer profile? To answer, select the appropriate measures in the answer area. NOTE: Each correct selection is worth one point.

DRAG DROP As a Customer Data Platform Specialist, you set up audience insights as the new Customer Data Platform. The product owner wants you to make sure that data sources are refreshed daily. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

You are a Customer Data Platform Specialist. Your company has audience insights set up as their Customer Data Platform solution. You transferred the management of the platform to a contractor. You want the contractor to manage the existing connections without having administrator access. Which two statements are correct about allowing contributors to use a connection for exports? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

You are a Customer Data Platform Specialist. Your company implemented audience insights as their Customer Data Platform. While discussing the AI possibilities of audience insights with a campaign manager, you mention that the solution can suggest segments based on the activities of a profile. The campaign manager asks you to run a suggestion based on the sales order lines that are available in audience insights. Which three factors will affect the segment suggestions? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

DRAG DROP You are a Customer Data Platform Specialist. The chief marketing officer (CMO) asked you to look at different use cases as you are implementing the Customer Insights platform. Which use case is applicable to either audience insights or engagement insights? To answer, drag the appropriate capability to the correct use case. Each capability may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

DRAG DROP You are reviewing the system status in Microsoft Dynamics 365 Customer Insights. You notice that different refresh processes are not successful. You need to find the step that is blocking these processes from refreshing. Which dependency types are associated with each process? To answer, drag the appropriate dependency types to the correct processes. Each user group may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

Your organizations IT team created the customer profile records by unifying the Account, Contact, and Web Account tables. After unification was completed, the team noticed that three relationships were created automatically. 1. CustomerToContact 2. CustomerToAccount 3. CustomerToWebAccount You need to advise the team about how they can configure and update these three relationships. What should you recommend?

Question 91

You are a Customer Data Platform Specialist. You already have a few existing production environments for audience insights. You were given a new production environment.

Which two statements are correct about creating a new production environment when other environments already exist?

Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Data source credentials can be copied from an existing environment to a new production environment.

You must log out of one environment to access new environments that are on the same tenant.

When you create a new production environment, you can choose to copy the configuration from an existing environment.

You can select the Environment control in the upper-right corner of the page to change environments.

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Question 92

You are a Customer Data Platform Specialist. You are reviewing the system status. You notice that an insights refresh process shows a "skipped" status.

Which system process type should you review to find the step that is blocking the insights refresh from starting?

Segments

Enrichments

Activities

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Question 93

You are a Customer Data Platform Specialist. You are implementing a scheduled refresh in audience insights.

Which two statements are correct when describing scheduled refreshes? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

To exclude a segment from a scheduled refresh, you must deactivate it before the scheduled refresh run.

Scheduled refresh is not available in trial environments and can only be configured for production instances.

The refresh schedule can be applied to selected data sources or specific entities within these data sources.

When you configure a refresh schedule to run daily, you must define the time zone and time when the refresh needs to run.

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You are configuring a new Dynamics 365 Customer Insights - Data environment that is focused on business accounts. You have completed business account unification, and you are now setting up contact unification.

You need to configure a relationship between a contact table and an account table.

Which two values do you need to specify on the Relationships page? Each correct answer presents part of the solution.

MOTE: Each correct selection is worth one point.

Primary key column in the account table

Name of the child contact table

Foreign key column in the contact table

Name of the parent account table

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Question 95

Your organization is using Dynamics 365 Customer Insights - Data to create segments to be exported and used in Dynamics 365 Customer Insights - Journeys through the default integration. One of the segments is of all customers belonging to a store location that is closing.

You are asked to delete this segment from Customer Insights - Data. When you do this, you receive an alert warning you that this segment Is still used in a customer journey in Customer Insights - Journeys.

You need to advise the marketing team on what will happen if you proceed to delete the segment

What should you tell the marketing team?

The segment will be deleted in Dynamics 365 Customer Insights - Data, but the segment will remain In Dynamics 365 Customer Insights - Journeys.

The Dynamics 365 Customer Insights - Journeys journey will stop for all contacts.

The Dynamics 365 Customer Insights - Journeys journey will stop for all contacts In the segment.

The system will display a warning and recommend deactivation of the segment in the Dynamics 365 Customer Insights - Journeys journey first.

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Question 96

You ate taking over administrative responsibilities tor a Dynamics 365 Customer Insights - Data environment at your organisation, and you are reviewing the indexes set up for Customer profiles in the environment.

One of your users has asked you to make DateofBirth a searchable attribute. You navigate to the Search & filter index page and see that there is already an attribute with the name DateofBirth It has an x in the Included in search column.

You need to report your findings to the use*.

What should you tell the user?

The data type for DateofBirth is not searchable, so you cannot make it searchable.

DateofBirth is already a searchable field because it has an x in the Included in search column.

Create a new searchable attribute on this page named DateofBirth_searchable.

Select Add filter and change the toggle control to make DateofBirth searchable.

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Question 97

Online orders are ingested into Dynamics 365 Customer Insights - Data through real-time data ingestion. Departments like customer service can see the orders directly in the Customer Insights - Data timeline when it is added to the contact form in Dynamics 365.

A service representative notices an error with the total order amount that is measured in Customer Insights - Data. While today's online orders are visible in the timeline, the amount fails to update.

The representative needs you to explain why this is happening.

What reason should you provide?

Real-time ingested data has been ignored through a filter when defining the measurement.

Real-time ingested activities show up in the timeline but are excluded from measure calculations.

Real-time ingested data only has limited information and may include attributes like order value.

Real-time ingested data first needs to be refreshed before the measures are updated.

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Question 98

Your team developed and integrated a batch inferencing pipeline to Dynamics 365 Customer Insights - Data. This allows (or a new custom machine learning (ML) model to run and deliver new insights to the unified profiles' data.

You need to make sure the workflow runs automatically with every scheduled refresh.

What should the (earn do?

The team needs to manually trigger the custom ML workflows.

The team can configure scheduled refreshes for Dynamics 365 Customer Insights - Data from Azure Machine Learning where you developed the custom ML model.

The team needs to configure a Microsoft Power Automate flow to trigger a refresh.

The team can set up scheduled refreshes that will also run the workflows automatically.

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Question 99

You are implementing Dynamics 365 Customer Insights - Data as your company's Customer Data Platform.

The initial dataset tables contain contacts from Dynamics 365 Sales. eCommerce customers, and service management platform incidents.

In your first unification run. you set Dynamics 365 as the primary table but only see eCommerce profiles that were able to be matched with Dynamics 365 contacts. You need to ensure that unmatched eCommerce customers are also added as a profile in Customer Insights - Data.

Solution: Enable Include all records when editing the table during the match step. Does this meet the goal?

Yes

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Question 100

DRAG DROP

You are a contributor for a Dynamics 365 Customer Insights - Data instance at an online retail company.

Your customer experience team wants to better respond to online reviews posted on the company website. You ingest the reviews as a table, and create an activity with recommended semantic mappings named Online Feedback.

You need to configure Customer Insights - Data to classify the online reviews as negative or positive.

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

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