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Question 36 - Certified Contact Center discussion

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The customer needs flexibility for future modifications to workflows and processes. Which design approach promotes maintainability?

A.
Develop complex custom code for every functionality to achieve specific needs.
Answers
A.
Develop complex custom code for every functionality to achieve specific needs.
B.
Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation.
Answers
B.
Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation.
C.
Utilize external applications and extensive third-party integrations for various functionalities.
Answers
C.
Utilize external applications and extensive third-party integrations for various functionalities.
D.
Design rigid workflows with limited room for future adjustments or customizations.
Answers
D.
Design rigid workflows with limited room for future adjustments or customizations.
Suggested answer: B

Explanation:

Salesforce promotes using standard features for flexibility and ease of maintenance. Using tools like Process Builder and Flow allows businesses to visually create, understand, and modify workflows without the need for complex code. This approach supports maintainability as modifications can be made easily by administrative staff rather than requiring developer intervention each time, which aligns with option 'B. Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation.'

Reference: Salesforce Documentation on Process Builder

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asked 23/09/2024
Jelle Kamp
41 questions
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