ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?

Question 43 - Certified Contact Center discussion

Report
Export

The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?

A.
Develop extensive custom functionalities with high implementation and maintenance costs.
Answers
A.
Develop extensive custom functionalities with high implementation and maintenance costs.
B.
Leverage standard Salesforce features and pre-built functionalities to avoid custom development.
Answers
B.
Leverage standard Salesforce features and pre-built functionalities to avoid custom development.
C.
Implement resource-intensive automations without considering their impact on operational cost.
Answers
C.
Implement resource-intensive automations without considering their impact on operational cost.
D.
Optimize agent schedules and routing based on real-time call volume and workload.
Answers
D.
Optimize agent schedules and routing based on real-time call volume and workload.
Suggested answer: B

Explanation:

Focusing on cost optimization and efficient resource allocation, leveraging standard Salesforce features and pre-built functionalities is the most effective approach. This design aspect minimizes the need for extensive custom development, which can be costly and resource-intensive to maintain. By using built-in capabilities, organizations can take advantage of Salesforce's robust platform, ensuring that they are using reliable, tested solutions that integrate seamlessly without the additional overhead associated with custom solutions.

Show Answer
asked 23/09/2024
Martine Cornax
34 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms