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Question 58 - Certified Contact Center discussion

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Ursa Major Solar has recently completed testing of its upgrade to

Enhanced Digital Engagement channels. A consultant needs to now move the WhatsApp number on the testing sandbox to production.

How should the consultant accomplish this?

A.
Enter the existing number when creating the channel in production
Answers
A.
Enter the existing number when creating the channel in production
B.
Request a new number for the production org
Answers
B.
Request a new number for the production org
C.
Log a case with Salesforce Customer Support
Answers
C.
Log a case with Salesforce Customer Support
Suggested answer: C

Explanation:

Moving a WhatsApp number used in a testing sandbox to production typically requires involvement from Salesforce Customer Support. Unlike some other configurations that can simply be recreated or entered directly in the production environment, transferring such digital engagement channels like WhatsApp often involves specific considerations, such as compliance with the WhatsApp API terms and configurations that may not be directly controllable by the administrator. Therefore, 'C. Log a case with Salesforce Customer Support' is the appropriate step to ensure the WhatsApp number is correctly and effectively moved to production.

Reference: Salesforce Digital Engagement Guide

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asked 23/09/2024
AARON MCCOMBS
46 questions
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