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Question 59 - Certified Contact Center discussion

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Universal Containers plans on notifying its customers with an automated outbound SMS message every time a package gets shipped out and when it arrives.

How should an administrator provision the phone number to support this functionality?

A.
Provision a short code phone number at least 8 weeks before golive
Answers
A.
Provision a short code phone number at least 8 weeks before golive
B.
Provision a toll free phone number at least 8 weeks before golive
Answers
B.
Provision a toll free phone number at least 8 weeks before golive
C.
Provision a long code phone number on least 2 weeks before golive
Answers
C.
Provision a long code phone number on least 2 weeks before golive
Suggested answer: C

Explanation:

For notifying customers with automated outbound SMS messages, provisioning a phone number well in advance is essential. A long code phone number, which is typically a regular 10-digit phone number, is suitable for such notifications and generally requires at least 2 weeks to provision. This allows sufficient time for setup and testing before going live. Therefore, 'C. Provision a long code phone number at least 2 weeks before golive' is the correct step for supporting this functionality effectively.

Reference: Salesforce SMS Implementation Guide

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asked 23/09/2024
Vinayak H
35 questions
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