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Question 60 - Certified Contact Center discussion

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Your customer has a small-scale implementation with a tight timeline. Which release strategy best suits this scenario?

A.
Big bang deployment with all features rolled out simultaneously.
Answers
A.
Big bang deployment with all features rolled out simultaneously.
B.
Phased approach with incremental releases and controlled rollouts.
Answers
B.
Phased approach with incremental releases and controlled rollouts.
C.
Pilot deployment with a limited user group for initial testing and feedback.
Answers
C.
Pilot deployment with a limited user group for initial testing and feedback.
D.
Continuous integration and continuous delivery (CI/CD) for rapid iterative updates.
Answers
D.
Continuous integration and continuous delivery (CI/CD) for rapid iterative updates.
Suggested answer: C

Explanation:

For a small-scale implementation with a tight timeline, a pilot deployment strategy is particularly suitable. This approach allows a limited user group to test the new system, providing valuable feedback before a full-scale rollout. It helps identify potential issues in a controlled environment, minimizing risk and enabling adjustments based on real user experiences, making it the best choice under the described circumstances.

Reference: Salesforce Documentation on Implementation Strategies

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asked 23/09/2024
Paola Aguirre
39 questions
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