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Question 117 - Certified Contact Center discussion

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The project encounters unforeseen technical issues during release. Which response is most appropriate within the release management plan?

A.
Proceed with the release despite technical issues, as per the planned schedule.
Answers
A.
Proceed with the release despite technical issues, as per the planned schedule.
B.
Delay the release to ensure complete resolution of technical issues before deployment.
Answers
B.
Delay the release to ensure complete resolution of technical issues before deployment.
C.
Communicate the issues transparently to stakeholders and implement a rollback plan if necessary.
Answers
C.
Communicate the issues transparently to stakeholders and implement a rollback plan if necessary.
D.
Ignore the technical issues and hope they resolve themselves after release.
Answers
D.
Ignore the technical issues and hope they resolve themselves after release.
Suggested answer: C

Explanation:

In the event of unforeseen technical issues during a release, the most appropriate response is to communicate transparently with stakeholders about the issues and to have a rollback plan ready if necessary. This approach ensures that all parties are informed and prepared to revert to the previous stable version if the new release proves to be unstable or problematic, maintaining trust and system reliability.

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asked 23/09/2024
Valencia, Luis
40 questions
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