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Question 116 - Certified Contact Center discussion

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The customer wants to minimize disruption during rollout. Which release management technique is most suitable?

A.
Full system outage for complete implementation and configuration.
Answers
A.
Full system outage for complete implementation and configuration.
B.
Rolling updates with gradual user onboarding to the new system.
Answers
B.
Rolling updates with gradual user onboarding to the new system.
C.
Weekend or after-hours deployment to minimize impact on regular operations.
Answers
C.
Weekend or after-hours deployment to minimize impact on regular operations.
D.
A combination of rolling updates and minimal downtime deployment techniques.
Answers
D.
A combination of rolling updates and minimal downtime deployment techniques.
Suggested answer: D

Explanation:

To minimize disruption during the rollout of a new system, the most effective strategy is a combination of rolling updates and minimal downtime deployment techniques. This approach allows for gradual implementation and user adoption, ensuring that the system remains operational and that any issues can be addressed without significant impact on the overall operations.

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asked 23/09/2024
Jean Ducasse
40 questions
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