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Question 133 - Certified Contact Center discussion

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Your project requires migrating customer data with multiple language variations. Which data preparation step helps maintain language consistency and accuracy?

A.
Utilizing data validation rules to flag and correct inconsistencies in customer record language formats and character sets.
Answers
A.
Utilizing data validation rules to flag and correct inconsistencies in customer record language formats and character sets.
B.
Configuring the new system to recognize and handle different language formats and encoding standards for accurate import.
Answers
B.
Configuring the new system to recognize and handle different language formats and encoding standards for accurate import.
C.
Manually reviewing and verifying the language and character consistency of customer data before migration.
Answers
C.
Manually reviewing and verifying the language and character consistency of customer data before migration.
D.
All of the above, contributing to a seamless transition with accurate representation of multilingual customer data.
Answers
D.
All of the above, contributing to a seamless transition with accurate representation of multilingual customer data.
Suggested answer: D

Explanation:

Maintaining language consistency and accuracy during customer data migration involves various steps: A. Data validation rules ensure that inconsistencies in language formats and character sets are flagged and corrected. B. Configuring the system to handle different language formats and encoding standards is crucial for accurate data import. C. Manual review of language and character consistency helps verify the accuracy before migration. Employing these measures ensures that multilingual customer data is accurately represented in the new system, enhancing data integrity and usability.

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asked 23/09/2024
Samya Sharab
40 questions
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