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Question 134 - Certified Contact Center discussion

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You're deploying a new AI-powered virtual assistant for initial customer inquiries. Which cut-over requirement helps maintain customer trust and transparency?

A.
Clearly disclosing the use of AI and providing options for human interaction when needed.
Answers
A.
Clearly disclosing the use of AI and providing options for human interaction when needed.
B.
Training the virtual assistant on diverse customer data and common language variations for accuracy.
Answers
B.
Training the virtual assistant on diverse customer data and common language variations for accuracy.
C.
Monitoring interactions and measuring the virtual assistant's effectiveness in resolving customer issues.
Answers
C.
Monitoring interactions and measuring the virtual assistant's effectiveness in resolving customer issues.
D.
All of the above, contributing to a responsible and trustworthy AI implementation for customer support.
Answers
D.
All of the above, contributing to a responsible and trustworthy AI implementation for customer support.
Suggested answer: D

Explanation:

Deploying a new AI-powered virtual assistant effectively requires several critical steps: A. Transparency about the use of AI and ensuring customers have the option to interact with human agents if needed. B. Training the virtual assistant using diverse data sets to handle various customer inquiries accurately. C. Monitoring interactions and evaluating the effectiveness of the virtual assistant in resolving customer issues to continually improve its performance. These practices foster customer trust and ensure the AI assistant is effectively integrated into the support workflow, enhancing overall customer experience.

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asked 23/09/2024
Andrew Dobie
34 questions
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