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Question 146 - Certified Contact Center discussion

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(a) Executing test reports and verifying that they generate as expected with accurate data and relevant visualizations.

A.
Reviewing report builder configurations and data source connections to ensure alignment with defined reporting requirements.
Answers
A.
Reviewing report builder configurations and data source connections to ensure alignment with defined reporting requirements.
B.
Analyzing system logs and report execution history to identify any errors or missing data within generated reports.
Answers
B.
Analyzing system logs and report execution history to identify any errors or missing data within generated reports.
C.
All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.
Answers
C.
All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.
D.
All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.
Answers
D.
All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.
Suggested answer: D

Explanation:

Assessing the functionality and accuracy of reports in a new system involves multiple checks. Reviewing report builder configurations and data source connections ensures that the foundation for reporting is correctly set up. Executing test reports checks for data accuracy and the relevance of visualizations. Analyzing system logs and report execution history helps identify any operational issues. Therefore, 'D. All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system' accurately describes the necessary steps for thorough report validation.

Reference: Salesforce Reports and Dashboards

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asked 23/09/2024
HNO Oo
39 questions
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