ExamGecko
Search Search Login
Home Home / Salesforce / Certified Contact Center
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
The customer requires secure access control for sensitive customer data. Which functionality is most important?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
The environments that should have a two-way deployment connection in this scenario are Test Sandbox and Production Org. Which requirement needs to be met to perform a quick deployment for change sets or Metadata API components without testing the full deployment?
The best practice that the consultant should observe when configuring case escalation rules is: Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met, a case still gets evaluated. Which routing type does a consultant need to use to facilitate a transfer of an Enhanced B conversation to a Queue?
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
The customer wants to automatically route cases based on language skills and expertise. Which feature facilitates this?
Your KPIs include measuring agent utilization rates. Which metric best reflects this?
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?

Question 145 - Certified Contact Center discussion

Report
Export

Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?

A.
Dividing customer data into separate subsets based on user groups for targeted and phased migration.
Answers
A.
Dividing customer data into separate subsets based on user groups for targeted and phased migration.
B.
Configuring role-based access controls within the new system to ensure data access aligns with user group assignments.
Answers
B.
Configuring role-based access controls within the new system to ensure data access aligns with user group assignments.
C.
Testing data migration functionalities with pilot groups to identify and address any issues before broader rollout.
Answers
C.
Testing data migration functionalities with pilot groups to identify and address any issues before broader rollout.
D.
All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups.
Answers
D.
All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups.
Suggested answer: D

Explanation:

For a staged rollout involving different user groups, several data preparation steps are crucial to ensure a smooth transition. Dividing customer data into subsets allows for phased migration, targeting specific groups at different times. Configuring role-based access controls ensures that data access permissions are appropriately set for each group. Conducting tests with pilot groups helps identify and rectify issues before a full rollout. Thus, 'D. All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups' best encapsulates the comprehensive approach needed for successful staged rollouts.

Reference: Salesforce Data Migration Best Practices

Show Answer
asked 23/09/2024
Aaron Ford Jr
46 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms