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Question 144 - Certified Contact Center discussion

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You're validating performance requirements for the deployed system. Which tool helps assess system responsiveness and handle load testing?

A.
Analyzing system logs and resource utilization data to identify performance bottlenecks and resource constraints.
Answers
A.
Analyzing system logs and resource utilization data to identify performance bottlenecks and resource constraints.
B.
Utilizing performance testing tools to simulate user activity and analyze response times, throughput, and stability under load.
Answers
B.
Utilizing performance testing tools to simulate user activity and analyze response times, throughput, and stability under load.
C.
Monitoring agent feedback and user experience reports for any performance issues or service delays after deployment.
Answers
C.
Monitoring agent feedback and user experience reports for any performance issues or service delays after deployment.
D.
All of the above, providing a holistic view of system performance and adherence to defined responsiveness and load handling requirements.
Answers
D.
All of the above, providing a holistic view of system performance and adherence to defined responsiveness and load handling requirements.
Suggested answer: D

Explanation:

Assessing system performance and responsiveness involves various tools and approaches: A. Analyzing system logs and resource utilization data helps identify performance bottlenecks. B. Utilizing performance testing tools to simulate user activity enables evaluation of system response times and stability under various load conditions. C. Monitoring agent feedback and user experience reports provides insights into real-world performance issues post-deployment. These combined approaches offer a comprehensive evaluation of the system's performance, ensuring it meets the required standards for responsiveness and load handling.

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asked 23/09/2024
Julius Nammeh
28 questions
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