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Question 151 - Certified Contact Center discussion

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You need to identify trends and patterns within Contact Center metrics. Which tool offers the most advanced data analysis capabilities?

A.
Salesforce Reporting with basic filters and data grouping for analysis.
Answers
A.
Salesforce Reporting with basic filters and data grouping for analysis.
B.
Omni-Channel dashboards providing real-time insights and basic trend visualization.
Answers
B.
Omni-Channel dashboards providing real-time insights and basic trend visualization.
C.
Einstein Analytics with advanced data blending, predictive modeling, and visual storytelling capabilities.
Answers
C.
Einstein Analytics with advanced data blending, predictive modeling, and visual storytelling capabilities.
D.
All of the above, depending on the desired level of data exploration, predictive insights, and visual representations.
Answers
D.
All of the above, depending on the desired level of data exploration, predictive insights, and visual representations.
Suggested answer: D

Explanation:

Identifying trends and patterns within Contact Center metrics requires tools capable of varying levels of analysis. Salesforce Reporting offers basic filtering and grouping, Omni-Channel dashboards provide real-time operational insights, and Einstein Analytics delivers sophisticated capabilities like data blending, predictive modeling, and visual storytelling. 'D. All of the above, depending on the desired level of data exploration, predictive insights, and visual representations' captures the broad range of tools available for different analytical needs, making it the optimal choice.

Reference: Einstein Analytics

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asked 23/09/2024
maddalena barbaro
33 questions
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