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Question 152 - Certified Contact Center discussion

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You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?

A.
Exporting reports and dashboards for external access via email or file sharing platforms.
Answers
A.
Exporting reports and dashboards for external access via email or file sharing platforms.
B.
Salesforce Sharing Settings granting specific access levels to external users for relevant dashboards and reports.
Answers
B.
Salesforce Sharing Settings granting specific access levels to external users for relevant dashboards and reports.
C.
Custom Apex development for building secure data sharing portals with granular access controls.
Answers
C.
Custom Apex development for building secure data sharing portals with granular access controls.
D.
All of the above, depending on the security requirements, desired level of control, and complexity of data access needs.
Answers
D.
All of the above, depending on the security requirements, desired level of control, and complexity of data access needs.
Suggested answer: D

Explanation:

Sharing Contact Center metrics with external stakeholders can be managed through various Salesforce features, depending on the specifics of the requirement. Exporting reports and dashboards provides a straightforward method of sharing data. Salesforce Sharing Settings allow for controlled access to specific dashboards and reports. Custom Apex development can create highly secure data sharing portals tailored to precise needs. Therefore, 'D. All of the above, depending on the security requirements, desired level of control, and complexity of data access needs' is the best answer, offering flexibility and security in data sharing.

Reference: Salesforce Data Sharing and Security

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asked 23/09/2024
Juan Jose Montero Caletrio
30 questions
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