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Question 166 - Certified Contact Center discussion

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Your deployment involves migrating to a new cloud-based Contact Center platform. Which cut-over requirement helps maintain data security and access control?

A.
Configuring data encryption for transferred information and user access with multi-factor authentication.
Answers
A.
Configuring data encryption for transferred information and user access with multi-factor authentication.
B.
Conducting pre-migration security audits and vulnerability assessments of both platforms.
Answers
B.
Conducting pre-migration security audits and vulnerability assessments of both platforms.
C.
Establishing clear data ownership and access rights for users across the old and new platforms.
Answers
C.
Establishing clear data ownership and access rights for users across the old and new platforms.
D.
All of the above, contributing to a secure and controlled migration process with robust data protection.
Answers
D.
All of the above, contributing to a secure and controlled migration process with robust data protection.
Suggested answer: D

Explanation:

Maintaining data security during a migration to a new cloud-based Contact Center platform involves several key steps. Configuring data encryption and multi-factor authentication protects data during transit and ensures secure access. Conducting security audits and vulnerability assessments identifies potential risks that can be mitigated before migration. Establishing data ownership and access rights ensures that only authorized users can access sensitive information. Thus, 'D. All of the above, contributing to a secure and controlled migration process with robust data protection' covers all essential security measures for a cloud migration.

Reference: Salesforce Security Best Practices

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asked 23/09/2024
Karol Ligęza
28 questions
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