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Question 130 - Certified Data Cloud Consultant discussion

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A consultant wants to make sure address details from customer orders are selected as best to save to the unified profile.

What should the consultant do to achieve this?

A.
Select the address details on the Contact Point Address. Change the reconciliation rules for the specific address attributes to Source Priority and move the Individual DMO to the bottom.
Answers
A.
Select the address details on the Contact Point Address. Change the reconciliation rules for the specific address attributes to Source Priority and move the Individual DMO to the bottom.
B.
Use the default reconciliation rules for Contact Point Address.
Answers
B.
Use the default reconciliation rules for Contact Point Address.
C.
Select the address details on the Contact Point Address. Change the reconciliation rules for the specific address attributes to Source Priority and move the Oder DMO to the top.
Answers
C.
Select the address details on the Contact Point Address. Change the reconciliation rules for the specific address attributes to Source Priority and move the Oder DMO to the top.
D.
Change the default reconciliation rules for Individual to Source Priority.
Answers
D.
Change the default reconciliation rules for Individual to Source Priority.
Suggested answer: C

Explanation:

Unified Profile: Creating a unified customer profile in Salesforce Data Cloud involves consolidating data from various sources.

Reconciliation Rules: These rules determine which data source is considered the 'best' when conflicting data is encountered. Changing reconciliation rules allows prioritizing specific sources.

Source Priority: Setting source priority involves defining which data source should be preferred over others for specific attributes.

Process:

Step 1: Access the Data Cloud settings for reconciliation rules.

Step 2: Select the Contact Point Address details.

Step 3: Change the reconciliation rules for address attributes to 'Source Priority.'

Step 4: Move the Order DMO to the top of the priority list. This ensures that address details from customer orders are prioritized and selected as the best data to save to the unified profile.

Benefits:

Accuracy: Ensures the most accurate and reliable address data is used in the unified profile.

Relevance: Gives priority to the most relevant and frequently updated source (customer orders).

Salesforce Data Cloud Reconciliation Rules

Salesforce Unified Customer Profile

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asked 23/09/2024
Solange Castro
32 questions
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