Salesforce Certified Health Cloud Accredited Professional Practice Test - Questions Answers, Page 18

To solve the use case of creating a new order and displaying available products for purchase, a developer should leverage the following OmniStudio capabilities:

OmniScript: This is a capability that allows developers to create guided flows that capture user inputs and execute business logic.OmniScript can be used to create a process that builds a new order based on customer data and product selection9.

FlexCards: This is a capability that allows developers to create reusable UI components that display data from various sources.FlexCards can be used to create a component that shows customer data and contains a link to start the OmniScript flow10.

Document Generation: This is a capability that allows developers to create documents based on templates and data from various sources.Document Generation can be used to create an order confirmation document that shows the details of the order and products purchased11. DataRaptors or Integration Procedures are not required capabilities for this use case.

To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics for Health Cloud.This is a feature that provides pre-built dashboards and reports that help users analyze various aspects of health care delivery, such as care plan adherence, patient outcomes, referral management, network performance, and more12.CRM Analytics for Health Cloud also allows users to customize and create their own dashboards and reports based on their specific needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package are not features that can extend the reporting capability of Health Cloud.

Advanced Therapy Management assists the healthcare organization with its complex scheduling requirements by allowing them to reschedule part of the appointment chain and book multi-step appointments. Rescheduling part of the appointment chain enables the organization to adjust the dates and times of individual appointments within a chain without affecting the rest of the chain. Booking multi-step appointments enables the organization to create a series of related appointments that follow a predefined sequence and duration.

The consultant should create a criteria-based Account sharing rule to expand this access. A criteria-based Account sharing rule allows the consultant to share accounts that meet certain criteria with a specific group of users, such as auditors. This way, the auditors can view patient records that they do not own in Health Cloud.

The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer's process steps and customizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request. The consultant can create a new Support Process to match the customer's process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.