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Question 38 - Certified Marketing Cloud Account Engagement Specialist discussion

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A prospect is permanently deleted from Marketing Cloud Account Engagement. That prospect then fills out a new Marketing Cloud Account Engagement form and submits their information.

What happens to the prospect?

A.
An error message is displayed on the form preventing the prospect from submitting
Answers
A.
An error message is displayed on the form preventing the prospect from submitting
B.
A new prospect is created even though the prospect had previously been permanently deleted.
Answers
B.
A new prospect is created even though the prospect had previously been permanently deleted.
C.
No new prospect is created because the prospect had previously been permanently deleted.
Answers
C.
No new prospect is created because the prospect had previously been permanently deleted.
D.
The submission of the form retrieves and restores the previously deleted prospect information including activities.
Answers
D.
The submission of the form retrieves and restores the previously deleted prospect information including activities.
Suggested answer: B

Explanation:

According to theSalesforce documentation, when a prospect is permanently deleted from Marketing Cloud Account Engagement, all the associated data and activities are also deleted and cannot be restored. However, if the prospect fills out a new Marketing Cloud Account Engagement form and submits their information, a new prospect record will be created with the same email address as the deleted one, but without any of the previous data and activities. The new prospect will have a new unique ID and will not be linked to the deleted one in any way.

Reference:Salesforce documentation

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asked 23/09/2024
Jefferson Salvio
39 questions
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