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Question 159 - Certified Marketing Cloud Account Engagement Specialist discussion

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Which three activities can be used to trigger an increase or decrease in a prospect's score? (Choose three answers.)

A.
Unsubscribing from an email
Answers
A.
Unsubscribing from an email
B.
Printing an email
Answers
B.
Printing an email
C.
Clicking a link in an email
Answers
C.
Clicking a link in an email
D.
Opening an email
Answers
D.
Opening an email
E.
Forwarding an email
Answers
E.
Forwarding an email
Suggested answer: A, C, D

Explanation:

The three activities that can be used to trigger an increase or decrease in a prospect's score are unsubscribing from an email, clicking a link in an email, and opening an email. A prospect's score is a numerical value that indicates their level of interest in your products or services. You can use scoring rules to assign positive or negative points to prospects based on their actions, such as opening an email, clicking a link, or filling out a form. You can also use scoring categories to assign points based on specific products, services, or business units.Unsubscribing from an email, clicking a link in an email, and opening an email are all examples of actions that can affect a prospect's score

asked 23/09/2024
Kumail Alsinan
41 questions
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