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Question 248 - Certified Marketing Cloud Account Engagement Specialist discussion

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LenoxSoft enabled the 'Always Display Form After Submission' setting on their Marketing Cloud Account Engagement form.

What would be the expected behavior if a prospect refreshes the page after initially submitting the form?

A.
The prospect would receive an error message.
Answers
A.
The prospect would receive an error message.
B.
The form would be displayed on the page once again.
Answers
B.
The form would be displayed on the page once again.
C.
The prospect would be redirected to a thank-you page.
Answers
C.
The prospect would be redirected to a thank-you page.
D.
The thank-you content would continue to be shown.
Answers
D.
The thank-you content would continue to be shown.
Suggested answer: B

Explanation:

The expected behavior if a prospect refreshes the page after initially submitting the form with the ''Always Display Form After Submission'' setting enabled is that the form would be displayed on the page once again (B). This setting allows the form to be submitted multiple times by the same prospect, which is useful for fields that are set to always be displayed, such as reporting issues or comments. The prospect would not receive an error message (A), be redirected to a thank-you page , or see the thank-you content (D), as these options are not compatible with the ''Always Display Form After Submission'' setting.

Reference:Account Engagement Form Troubleshooting and FAQ

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asked 23/09/2024
Amir Arefi
35 questions
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