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Question 43 - Certified Order Management Administrator discussion

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Where should a service agent go first to view process exceptions related to a specific Order?

A.
Order Record - Process Exception Details Tab
Answers
A.
Order Record - Process Exception Details Tab
B.
Change order Record - Related Tab
Answers
B.
Change order Record - Related Tab
C.
Order Record - Details Tab
Answers
C.
Order Record - Details Tab
D.
Order Summary Record - Related Tab
Answers
D.
Order Summary Record - Related Tab
Suggested answer: A

Explanation:

The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5

asked 23/09/2024
Rick James
43 questions
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