Salesforce Certified Platform App Builder Practice Test - Questions Answers, Page 3
List of questions
Question 21
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The app builder at Ursa Major Solar has just created a master-detail relationship between a parent object Galaxy__c and child object
Star__c.
What would be the effect of creating this type of relationship if users want to report on Galaxy__c with Star__c?
Explanation:
A master-detail relationship between two objects automatically creates a report type that includes both objects. The app builder does not need to create a custom report type for this scenario.The report type will have the format of Parent object with Child object
Question 22
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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
Explanation:
Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone.Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues
Question 23
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Universal Containers created a 'New Task' custom action on the Opportunity object. The action was added to all page layouts in the Mobile & Lightning Actions section.
Which Lightning component should the app builder add to the layout to display the action?
Explanation:
The best Lightning component to add to the layout to display the 'New Task' custom action is Highlights panel. This component shows key information and actions for a record, such as its name, owner, and custom actions. Related record, related lists, and activities are not Lightning components that display custom actions. See [this article] for more information on Highlights panel.
Question 24
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Ursa Major Solar wants to provide sales console users with an Incredible experience, with the most-used components easily accessible at all times.
What solution can enable reps to see and access these components from anywhere within the app without leaving the pages where the team is working?
Explanation:
The best solution to enable reps to see and access the most-used components from anywhere within the app without leaving the page they are working on is Utility bar. This is a footer that can be added to any Lightning app and can contain tools such as history, notes, or softphone. Favorites, home page, and global actions are not solutions that provide access to components from anywhere within the app. See [this article] for more information on Utility bar.
Question 25
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Which three Salesforce functionalities are ignored when processing field updates in workflow rules and approval processes?
Explanation:
The three Salesforce functionalities that are ignored when processing field updates in workflow rules and approval processes are:
Field-Level Security: This means that the field update will occur regardless of the user's profile or permission set settings that determine whether they can see or edit the field1.
Validation Rules: This means that the field update will bypass any validation rules that might otherwise prevent the record from being saved1.
Decimal places and character limits: This means that the field update will round or truncate the value to fit the field's format, without throwing an error
Question 26
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An app Builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another App Builder creates a workflow rule with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco. What will happen the next time a sales person saves an Account with a Billing City of San Francisco?
Explanation:
The record will not save and the validation rule's error message will be displayed because the field update will violate the validation rule. The validation rule will prevent the record from being saved if the Industry field is longer than 6 characters, and Technology is 10 characters long.
Question 27
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At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority cases should be flagged red, medium-priority should be flagged yellow, and low-priority cases should be flagged green. Which formula would accomplish this requirement? Choose 2 answers
Explanation:
The formula for creating a visual indicator flag on each case based on the case priority should use the IMAGE and CASE functions. The IMAGE function returns an image for a given URL, and the CASE function evaluates an expression and returns a value based on that expression. Option A and D use these functions correctly, while option B and C do not.
Question 28
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Cloud Kicks has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce.
In which three ways can an app builder troubleshoot this issue?
Choose 3 answers
Explanation:
To troubleshoot the issue of a contact being unavailable for other users to see, an app builder should check the following things:
Confirm whether Default Organization-Wide Sharing Settings provide access to the Account. This setting determines the baseline level of access that users have to each other's records.
Review the Contact record and ensure it is linked to an Account. Contacts that are not linked to an account are private and only visible to the owner and administrators.
Verify the users with the issue have access to the Contact object. Users need to have at least read permission on the Contact object to view contact records. Option A and E are not relevant for troubleshooting this issue.
Question 29
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The DreamHouse Realty (DR) service manager has asked for some improvements in case management to enforce process compliance so that cases are unable to be reverted to an earlier case status, and to ensure that certain fields are required when specific case criteria are met.
What solution should an app builder implement to meet these requirements?
Explanation:
A validation rule can enforce process compliance by preventing users from saving records that do not meet certain criteria.In this case, a validation rule can prevent users from reverting to an earlier case status or leaving certain fields blank when specific case criteria are met
Question 30
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Cloud Kicks (CK) wants to track orders against inventory, ensuring its ability to fulfill order requests. CK created a junction object called Request Inventory to enable many-to-many relationships with the Inventory and Order objects.
What does the app builder need to provide to ensure users can view Request Inventory records?
Explanation:
To view a junction object record, a user must have at least read access to both master objects.This is because the junction object inherits the sharing and security settings from both master objects
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