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Question 28 - Certified Platform App Builder discussion

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Cloud Kicks has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce.

In which three ways can an app builder troubleshoot this issue?

Choose 3 answers

A.
Create an Account Sharing Rule to give the users access to all records.
Answers
A.
Create an Account Sharing Rule to give the users access to all records.
B.
Confirm whether Default Organization-Wide Sharing Settings provide access to the Account.
Answers
B.
Confirm whether Default Organization-Wide Sharing Settings provide access to the Account.
C.
Review the Contact record and ensure it is linked to an Account.
Answers
C.
Review the Contact record and ensure it is linked to an Account.
D.
Verify the users with the issue have access to the Contact object.
Answers
D.
Verify the users with the issue have access to the Contact object.
E.
Create a new Contact and have the users try again.
Answers
E.
Create a new Contact and have the users try again.
Suggested answer: B, C, D

Explanation:

To troubleshoot the issue of a contact being unavailable for other users to see, an app builder should check the following things:

Confirm whether Default Organization-Wide Sharing Settings provide access to the Account. This setting determines the baseline level of access that users have to each other's records.

Review the Contact record and ensure it is linked to an Account. Contacts that are not linked to an account are private and only visible to the owner and administrators.

Verify the users with the issue have access to the Contact object. Users need to have at least read permission on the Contact object to view contact records. Option A and E are not relevant for troubleshooting this issue.

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asked 23/09/2024
Sebasteen Lawrance
43 questions
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