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Question 179 - Certified Platform App Builder discussion

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Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type.

How should this requirement be met?

A.
Update the organization-wide defaults to private for Case.
Answers
A.
Update the organization-wide defaults to private for Case.
B.
Update the support team profile to remove the Bronze record type.
Answers
B.
Update the support team profile to remove the Bronze record type.
C.
Create permission set group for Case that includes Platinum and Diamond record types.
Answers
C.
Create permission set group for Case that includes Platinum and Diamond record types.
D.
Make the record type hidden to support users; update sharing roles to private.
Answers
D.
Make the record type hidden to support users; update sharing roles to private.
Suggested answer: B

Explanation:

The solution that should meet this requirement is updating the support team profile to remove the Bronze record type. This way, the support team users will not be able to create new cases with the Bronze record type, as it will not appear in their record type selection list. Option A is incorrect because updating the organization-wide defaults to private for Case does not affect the record type availability, but rather the record access level. Option C is incorrect because creating permission set group for Case that includes Platinum and Diamond record types does not prevent the support team users from creating new cases with the Bronze record type, as they may still have access to it through their profile. Option D is incorrect because making the record type hidden to support users and updating sharing roles to private does not prevent the support team users from creating new cases with the Bronze record type, as they may still have access to it through their profile.

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asked 23/09/2024
Patricia Escobar
37 questions
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