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Question 182 - Certified Platform App Builder discussion

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After a deal is closed, Cloud Kicks (CK) wants to assign a user as a customer service manager (CSM) in addition to the account owner and would like a new field to easily track and report which CSM is assigned to the Account.

Which solution should an app builder use for this request?

A.
Multi-select picklist Meld
Answers
A.
Multi-select picklist Meld
B.
Picklist field
Answers
B.
Picklist field
C.
Lookup field
Answers
C.
Lookup field
D.
Text field
Answers
D.
Text field
Suggested answer: C

Explanation:

The solution that an app builder should use for this request is a lookup field. A lookup field is a type of relationship field that links two objects together and allows users to select a record from another object. The app builder can create a lookup field on the account object that references the user object and allows users to assign a customer service manager (CSM) to the account. Option A is incorrect because a multi-select picklist field is not suitable for this request, as multi-select picklist fields allow users to select multiple values from a predefined list, not from another object. Option B is incorrect because a picklist field is not suitable for this request, as picklist fields allow users to select one value from a predefined list, not from another object. Option D is incorrect because a text field is not suitable for this request, as text fields allow users to enter any alphanumeric characters, not from another object.

asked 23/09/2024
Frau Abir Bouassida
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