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Question 48 - Certified Sales Cloud Consultant discussion

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Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

Which two additional key metrics should the consultant recommend?

Choose 2 answers

A.
Login lockouts
Answers
A.
Login lockouts
B.
Activities logged
Answers
B.
Activities logged
C.
License assignments
Answers
C.
License assignments
D.
Data quality score
Answers
D.
Data quality score
Suggested answer: B, D

Explanation:

Activities logged and data quality score are two key metrics that can help measure user adoption of Sales Cloud solutions. Activities logged can indicate how often and how well users are recording their customer interactions and following up on their tasks. Data quality score can indicate how complete and accurate the data entered by users is, and how well it meets the data standards. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 20)

https://trailhead.salesforce.com/en/content/learn/modules/sales_admin_user_adoption/sales_admin_user_adoption_metrics

asked 23/09/2024
Kevin Suckiel
48 questions
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