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Question 49 - Certified Sales Cloud Consultant discussion

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Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.

Which two solutions should the consultant recommend to meet the requirement?

Choose 2 answers

A.
Add sales reps to the Opportunity Team.
Answers
A.
Add sales reps to the Opportunity Team.
B.
Instruct sales reps to follow their opportunities.
Answers
B.
Instruct sales reps to follow their opportunities.
C.
Enable Einstein Opportunity Insights.
Answers
C.
Enable Einstein Opportunity Insights.
D.
Use Flow with a scheduled action and an email alert.
Answers
D.
Use Flow with a scheduled action and an email alert.
Suggested answer: B, D

Explanation:

Instructing sales reps to follow their opportunities and using Flow with a scheduled action and an email alert are two solutions that can meet the requirement of sending a notification to sales reps when their opportunities remain open past the close date. Following an opportunity allows sales reps to receive updates and reminders about the opportunity in their Chatter feed. Flow with a scheduled action and an email alert allows you to automate the process of sending an email notification to sales reps based on a time-based condition, such as the close date. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 21)

https://help.salesforce.com/s/articleView?id=sf.collab_feed_follow_records.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5

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asked 23/09/2024
chanon witchajutakul
28 questions
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