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Question 53 - Certified Sales Cloud Consultant discussion

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Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

A.
Close Rate
Answers
A.
Close Rate
B.
Renewal Rate
Answers
B.
Renewal Rate
C.
Forecast Accuracy
Answers
C.
Forecast Accuracy
D.
Activity Tracking
Answers
D.
Activity Tracking
Suggested answer: D

Explanation:

Activity tracking is a sales metric that can help a sales manager at Cloud Kicks monitor and reinforce its sales strategy. Activity tracking can show how many calls, emails, meetings, and other actions sales associates are taking to engage with their customers and prospects. Activity tracking can also help evaluate the effectiveness and efficiency of the sales associates, and provide insights for coaching and feedback. Verified

Reference:

https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 23)

https://trailhead.salesforce.com/en/content/learn/modules/sales_admin_analyze_business_with_reports_and_dashboards/sales_admin_analyze_business_with_reports_and_dashboards_track_activities

asked 23/09/2024
RODRIGO BALISTA
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