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Question 142 - Certified Sales Cloud Consultant discussion

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During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

A.
Design a solution during the Build phase.
Answers
A.
Design a solution during the Build phase.
B.
Conduct a Beta review during the Validate phase.
Answers
B.
Conduct a Beta review during the Validate phase.
C.
Gain buy-in during the Analyze phase.
Answers
C.
Gain buy-in during the Analyze phase.
D.
Develop test scripts during the Plan phase.
Answers
D.
Develop test scripts during the Plan phase.
Suggested answer: C

Explanation:

Gaining buy-in during the Analyze phase is the best way to avoid user adoption issues in the future when working on a new system at Cloud Kicks. Buy-in is the acceptance or support of an idea or proposal by stakeholders or decision-makers who have influence or authority over its implementation or outcome. The Analyze phase is a stage of a project where requirements are gathered and validated, business processes are mapped and optimized, and solutions are designed and evaluated. By gaining buy-in during the Analyze phase, the consultant can ensure that the new system meets the needs and expectations of the users and stakeholders, and that they are involved and engaged in the project from the start. This can increase user satisfaction and adoption of the new system.

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asked 23/09/2024
dion alken
40 questions
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