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Question 157 - Certified Sales Cloud Consultant discussion

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Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.

What should a consultant recommend to yield better search results?

A.
Use quotation marks operator around contact's first and last name.
Answers
A.
Use quotation marks operator around contact's first and last name.
B.
Add company name next to contacts full name in the search window.
Answers
B.
Add company name next to contacts full name in the search window.
C.
Add LIKE keyword next to contact's full name in the search window.
Answers
C.
Add LIKE keyword next to contact's full name in the search window.
D.
Use parentheses operator to limit search to the Contacts object.
Answers
D.
Use parentheses operator to limit search to the Contacts object.
Suggested answer: A

Explanation:

Using quotation marks operator around contact's first and last name is a recommendation that can yield better search results when searching for contacts in global search. Global search is a feature that allows users to search for records or information across multiple objects and fields in Salesforce. Quotation marks operator is an operator that can be used in global search to find an exact phrase or match in a record or field. For example, searching for ''John Smith'' will return only records or fields that contain John Smith as an exact phrase or match, not John Doe or Adam Smith or John Smithson. By using quotation marks operator around contact's first and last name, Cloud Kicks users can narrow down their search results and find the contacts they are looking for more easily and quickly.

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asked 23/09/2024
Armands Vestmanis
45 questions
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