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A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.

What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?

A.
Add opportunity owners to the Opportunity Team and configure contact sharing.
A.
Add opportunity owners to the Opportunity Team and configure contact sharing.
Answers
B.
Transfer account ownership from themselves to the opportunity owner.
B.
Transfer account ownership from themselves to the opportunity owner.
Answers
C.
Transfer contact ownership from themselves to the opportunity owner.
C.
Transfer contact ownership from themselves to the opportunity owner.
Answers
D.
Add opportunity owners to the Account Team and configure contact sharing.
D.
Add opportunity owners to the Account Team and configure contact sharing.
Answers
Suggested answer: D

Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.

Which Salesforce feature should the consultant recommend to meet these requirements?

A.
Use a junction object between Accounts and Contacts.
A.
Use a junction object between Accounts and Contacts.
Answers
B.
Use the Contacts to Multiple Accounts feature.
B.
Use the Contacts to Multiple Accounts feature.
Answers
C.
Create a custom lookup from Accounts to Contacts.
C.
Create a custom lookup from Accounts to Contacts.
Answers
D.
Create a reverse lookup from Contacts to Accounts.
D.
Create a reverse lookup from Contacts to Accounts.
Answers
Suggested answer: B

Universal Containers is migrating data from a legacy system into Salesforce.

Which two considerations should a consultant take into account when importing Campaign Members?

Choose 2 answers

A.
Leads, Contacts, and Business Accounts can be Campaign Members.
A.
Leads, Contacts, and Business Accounts can be Campaign Members.
Answers
B.
The Marketing User feature license must be assigned.
B.
The Marketing User feature license must be assigned.
Answers
C.
The Campaign ID is required in the import file.
C.
The Campaign ID is required in the import file.
Answers
D.
The Status of the Campaign Member is optional.
D.
The Status of the Campaign Member is optional.
Answers
Suggested answer: B, C

Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.

Which report should the consultant create to meet the requirement?

A.
Closed Won Opportunities by Account
A.
Closed Won Opportunities by Account
Answers
B.
Closed Won Opportunities with Activities
B.
Closed Won Opportunities with Activities
Answers
C.
Closed Won Opportunities by the sales team
C.
Closed Won Opportunities by the sales team
Answers
D.
Closed Won Opportunities with Recommendations
D.
Closed Won Opportunities with Recommendations
Answers
Suggested answer: B

In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

A.
Schedule training.
A.
Schedule training.
Answers
B.
Establish performance benchmarks.
B.
Establish performance benchmarks.
Answers
C.
Observer end users.
C.
Observer end users.
Answers
D.
Administrator a survey.
D.
Administrator a survey.
Answers
E.
Host a focus group.
E.
Host a focus group.
Answers
Suggested answer: B, D, E

Cloud Kicks is expanding its operations to Europe. The company wants to enable able Advanced Currency Management to support both EUR and USD currencies, and show the total values of open opportunities on account records.

How should the consultant implement a solution to meet the requirement?

A.
Use a custom summary formula field on the Opportunity.
A.
Use a custom summary formula field on the Opportunity.
Answers
B.
Install a third-party app from the AppExchange.
B.
Install a third-party app from the AppExchange.
Answers
C.
Use a Roll-up Summary field from the Opportunity to the Account.
C.
Use a Roll-up Summary field from the Opportunity to the Account.
Answers
D.
Create a cross-object formula field on the Account.
D.
Create a cross-object formula field on the Account.
Answers
Suggested answer: C

Explanation:

Using a Roll-up Summary field from the Opportunity to the Account is the best way to meet the requirement of showing the total values of open opportunities on account records when enabling Advanced Currency Management. A Roll-up Summary field is a field that calculates values from related records, such as count, sum, min, max, etc. Advanced Currency Management is a feature that allows users to enable dated exchange rates and track historical exchange rates in Salesforce. By using a Roll-up Summary field from the Opportunity to the Account, Cloud Kicks can display the sum of the open opportunity amounts on each account record, and use the dated exchange rates to convert the currency amounts based on the close date of the opportunities.

Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.

Which solution should a consultant recommend?

A.
Using Tableau CRM, import a data lens with the State and City for all opportunities.
A.
Using Tableau CRM, import a data lens with the State and City for all opportunities.
Answers
B.
Enable Location Services and add the Account Address field to the Opportunity page layout.
B.
Enable Location Services and add the Account Address field to the Opportunity page layout.
Answers
C.
Create a dashboard that uses a report grouping opportunities by Account.
C.
Create a dashboard that uses a report grouping opportunities by Account.
Answers
D.
Using Salesforce Maps, configure a Data Layer showing open opportunities.
D.
Using Salesforce Maps, configure a Data Layer showing open opportunities.
Answers
Suggested answer: D

Explanation:

Using Salesforce Maps, configure a Data Layer showing open opportunities is the best solution to meet the requirement of visualizing all open opportunities based on the location of the related Account. Salesforce Maps is a feature that allows users to view and manage their geographic data on an interactive map. A Data Layer is a layer of data that can be added to a map to show records from one or more objects based on filters and criteria. By using Salesforce Maps, configure a Data Layer showing open opportunities, Cloud Kicks sales representatives can see all open opportunities on a map based on the address fields of their related accounts, and perform actions such as creating tasks, logging calls, updating fields, etc.

Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.

Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

A.
New contacts
A.
New contacts
Answers
B.
Active contacts
B.
Active contacts
Answers
C.
Qualified contacts
C.
Qualified contacts
Answers
D.
All contacts
D.
All contacts
Answers
Suggested answer: C

Explanation:

Qualified contacts are the contacts that should be migrated from the marketing application to leads in Salesforce when following a new Salesforce implementation. A contact is a record that represents an individual who is associated with an account or business. A lead is a record that represents a potential customer who has shown interest in a product or service. A qualified contact is a contact who has met certain criteria or thresholds that indicate their readiness or willingness to buy, such as score, behavior, demographics, etc. By migrating qualified contacts from the marketing application to leads in Salesforce, Cloud Kicks can ensure that only the most promising prospects are handed off to the sales team for further follow up and conversion.

Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team. Sales management wants to track data trends and adoption.

What should the consultant recommend to measure core Sales Cloud record data?

A.
Adoption Dashboards Pack
A.
Adoption Dashboards Pack
Answers
B.
User Login Report
B.
User Login Report
Answers
C.
System Overview Page
C.
System Overview Page
Answers
D.
Salesforce Optimizer
D.
Salesforce Optimizer
Answers
Suggested answer: A

Explanation:

Adoption Dashboards Pack is the best feature to measure core Sales Cloud record data and track data trends and adoption after implementing Sales Cloud for a mid market sales team. Adoption Dashboards Pack is a package that contains pre-built dashboards and reports that show how users are adopting and using Salesforce features and functionalities, such as creating and updating records, logging activities, running reports, etc. By using Adoption Dashboards Pack, Universal Containers sales management can monitor and analyze core Sales Cloud record data such as accounts, contacts, opportunities, etc., and see how they change over time and across different dimensions.

Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub. Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%.

Which two steps should a consultant recommend to satisfy these requirements7

Choose 2 answers

A.
Create two Approval Processes, one with the RSM and one with the RVP.
A.
Create two Approval Processes, one with the RSM and one with the RVP.
Answers
B.
Use Process Builder to send an approval Task and email to the RSM and RVP.
B.
Use Process Builder to send an approval Task and email to the RSM and RVP.
Answers
C.
Use Process Builder to automatically submit approvals over a 5% discount.
C.
Use Process Builder to automatically submit approvals over a 5% discount.
Answers
D.
Create a two-step Approval Process with the RSM and RVP as approvers.
D.
Create a two-step Approval Process with the RSM and RVP as approvers.
Answers
Suggested answer: C, D

Explanation:

Using Process Builder to automatically submit approvals over a 5% discount and creating a two-step Approval Process with the RSM and RVP as approvers are two steps that can satisfy the requirements of approving discounts for the Shoe of the Month club. Process Builder is a tool that allows users to create processes that automate actions or tasks based on certain criteria or triggers. Approval Process is a process that requires one or more users to approve or reject records before they can be finalized or completed. By using Process Builder to automatically submit approvals over a 5% discount, Cloud Kicks can ensure that any opportunity for the Shoe of the Month club that has a discount greater than 5% is sent for approval without requiring manual intervention from sales representatives. By creating a two-step Approval Process with the RSM and RVP as approvers, Cloud Kicks can ensure that discounts greater than 5% are approved by regional sales managers (RSMs) and discounts greater than 10% are also approved by regional vice presidents (RVPs).

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