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Question 168 - Certified Sales Cloud Consultant discussion

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Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.

Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

A.
New contacts
Answers
A.
New contacts
B.
Active contacts
Answers
B.
Active contacts
C.
Qualified contacts
Answers
C.
Qualified contacts
D.
All contacts
Answers
D.
All contacts
Suggested answer: C

Explanation:

Qualified contacts are the contacts that should be migrated from the marketing application to leads in Salesforce when following a new Salesforce implementation. A contact is a record that represents an individual who is associated with an account or business. A lead is a record that represents a potential customer who has shown interest in a product or service. A qualified contact is a contact who has met certain criteria or thresholds that indicate their readiness or willingness to buy, such as score, behavior, demographics, etc. By migrating qualified contacts from the marketing application to leads in Salesforce, Cloud Kicks can ensure that only the most promising prospects are handed off to the sales team for further follow up and conversion.

asked 23/09/2024
Nigel Choji
45 questions
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