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Question 174 - Certified Sales Cloud Consultant discussion

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Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.

What are three steps for successful change and seasonal release management?

Choose 3 answers

A.
Prioritize executive requests.
Answers
A.
Prioritize executive requests.
B.
Train end users after deployment.
Answers
B.
Train end users after deployment.
C.
Communicate updates to end user.
Answers
C.
Communicate updates to end user.
D.
Create an org development model.
Answers
D.
Create an org development model.
E.
Collect input from stakeholders.
Answers
E.
Collect input from stakeholders.
Suggested answer: C, D, E

Explanation:

These are three steps for successful change and seasonal release management. Change and release management is the process of planning, testing, deploying, and communicating changes and updates to a system or process, such as Salesforce. Some steps for effective change and release management are:

Communicate updates to end user: This step involves informing the end users about the changes and updates that are coming, why they are important, how they will affect their work, and when they will be available. This can help increase user awareness, adoption, and feedback.

Create an org development model: This step involves defining the roles, responsibilities, tools, and environments for developing, testing, and deploying changes and updates. This can help ensure quality, consistency, and security of the system or process.

Collect input from stakeholders: This step involves gathering feedback and suggestions from the stakeholders who are affected by or involved in the changes and updates, such as users, managers, customers, or partners. This can help identify needs, requirements, issues, or risks of the system or process.

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asked 23/09/2024
Christophe Troessaert
37 questions
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