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Question 175 - Certified Sales Cloud Consultant discussion

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Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.

Which two Salesforce features should a consultant recommend to meet this requirement

Choose 2 answers

A.
Enable Orders without Price Books.
Answers
A.
Enable Orders without Price Books.
B.
Enable Zero Quantity Orders.
Answers
B.
Enable Zero Quantity Orders.
C.
Enable Negative Quantity for Order Products.
Answers
C.
Enable Negative Quantity for Order Products.
D.
Enable Reduction Orders.
Answers
D.
Enable Reduction Orders.
Suggested answer: B, D

Explanation:

These are two Salesforce features that can help meet the requirement of returning or reducing the quantity of activated orders. An order is a confirmation of a sale that lists products sold or services rendered to a customer, along with prices and terms of delivery or service. An order can have different statuses, such as Draft or Activated. Some features that can help manage orders are:

Zero Quantity Orders: This feature allows users to create orders with zero quantity for products that are returned or canceled by customers. Zero quantity orders can be used to track returns or cancellations without affecting inventory levels or revenue forecasts.

Reduction Orders: This feature allows users to create orders with negative quantity for products that are reduced or partially returned by customers. Reduction orders can be used to track reductions or partial returns without affecting inventory levels or revenue forecasts.

asked 23/09/2024
PKE Holding AG Leitgeb
36 questions
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